Complaint Review: AmericaTel Corp. - Miami Florida
- AmericaTel Corp. 4045 NW 97th Ave. Miami, Florida U.S.A.
- Phone: 800-215-5575
- Web:
- Category: Telephone Companies
AmericaTel Corp. Fraudulent Charges from Americatel on Verizon Bill Miami Florida
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Prior to December 2008, I was with Verizon FiOS as my DSL, TV, and Phone provider. When I made the switch to DirecTV for FiOS TV service, I reviewed my first bill with the new adjustments from Verizon. (Prior to making the change I never reviewed my bill because I saw no need) After close inspection, I saw a charge on my bill from AmericalTel.
The Amount was for $20 for their Plan Uniendo America (What the hell is this?). Not realizing, I had been paying for this service for almost 5 months, I called to inform them I had never signed up for their service nor did I ever make any international calls which required an international carrier. The broken english customer service rep assured me it was a "Billing Mistake" and I would be credited in 1-2 billing cycles. 2 Billing cycles later, I am still being charged and a second phone call was made. Again, I spoke to a non-english speaking customer service representative who (sarcasm) re-assured me it was a "Billing Mistake" and I would be credited $100+. When I was told the amount I was going to be credited it got me thinking. After hanging up, I checked my online statements from Verizon and realized I had been charged for the last 5 months for a plan I never order or authorized.
This company claims someone in my household authorized the service. Funny part about it; I live alone, never had roommates, and I'm rarely home to answer my phone. I only have telephone service because my alarm system requires it.
I called Verizon to complain about the charges and block any further billing from this FRAUDULENT company and when asked what they would do about the charges I had been paying; I was told to go fly a kite.
Jaysen
Beaumont, California
U.S.A.
This report was posted on Ripoff Report on 02/19/2009 10:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/americatel-corp/miami-florida-33178/americatel-corp-fraudulent-charges-from-americatel-on-verizon-bill-miami-florida-426058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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