- Report: #381594
Report - Rebuttal - Arbitrate
Complaint Review: American Aadvantage Program
American Aadvantage Program4255 Amon Carter Blvd, MD 2400; FortWorth TX 76155 Pittsburg, California U.S.A.
American Aadvantage Program EXPIRED MILES! AA Expired my miles without notification! FortWorth Texas
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The representative who I spoke with told me that I could get back my expired mileages thru their "challenge program." In order for me to get all 29,000 miles back, I had to either sign up with Citibank credit card again, or do show that I was an active member by showing proof of a flight within this year. I informed them that I did book a round trip with AA in May of this year. I was then told that I had to enrolled in their AA email program and call back in October to get back my expired miles.
I just called back and spoke with another representative at Aadvantage program and was told that I was "mis-informed." The only way I am able to get my miles back is to sign up for the Citibank credit card. She also tried to sell me on using three of their "partners" to get more miles. I informed her that I was not interested in "starting over" and that I wanted the miles I had earned originally.
With all the airlines hiking up their fees, this was the last straw for me. I told her to cancel my membership. I can't believe that they can just take away my miles without informing me. I was not given a chance to redeem them. DO NOT SIGN UP for the American Aadvantage program!
This report was posted on Ripoff Report on 10/15/2008 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Aadvantage-Program/Pittsburg-California-94565/American-Aadvantage-Program-EXPIRED-MILES-AA-Expired-my-miles-without-notification-FortW-381594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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