- Report: #1075638
Report - Rebuttal - Arbitrate
Complaint Review: American Airlines Vacations
American Airlines Vacations4333 Amon Carter Blvd. Fort Worth, Texas USA
American Airlines Vacations AA vacationsAAvacations hotel cancellation penalty stiff policy poor customer service and poor client satisfaction entrapment lost $200 Fort Worth Texas
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I booked a London vacation package (airfare and hotel) and a couple of hours later I realized it will take ~ more than 1 month to get a visiting Visa, so I cancelled the booking. Luckily the flight was not ticketed yet so that was cancelled without a problem. The hotel reservation however was a mess. AA vacations told me I have to pay $100 each person ($200 for 2 people.) I even called the London hotel and they haven't even received the booking and told me to call AA vacations to avoid the charges. I called back "customer service" and the supervisor that night said I should have asked for the name of the London hotel contact that I spoke with over the phone. They haven't even gotten the booking yet so how could they have waived the fee! Couple of hours passed and they can't waive the $200! Rip off and entrapment came to mind during this ordeal. I will never book a package with them ever. Anybody reading this avoid booking with them so you don't get victimized. I usually book directly with hotel sites and they usually allow days advance cancellation without penalty. Horrible customer service and I'm definitely disappointed and infuriated. They should change this horrible policy of theirs. I told my friends about this and they agree it was unfair.
This report was posted on Ripoff Report on 08/13/2013 08:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Airlines-Vacations/Fort-Worth-Texas-76155/American-Airlines-Vacations-AA-vacationsAAvacations-hotel-cancellation-penalty-stiff-poli-1075638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.