- Report: #66856
Report - Rebuttal - Arbitrate
Complaint Review: American Airlines
American AirlinesMD 5400, PO Box 619688 Dallas/Fort Worth Airport, Texas U.S.A.
American Airlines AAdvantage Program consumer ripoff American Airlines allowed unauthorized party to redeem MY Frequent Flyer miles. D.R. Simmonds, said they followed company policy and that's it! Dallas/Fort Worth Airport Texas
*Author of original report: RESOLUTION ..Many thanks to Rip Off Report!
I found that my account with American Airlines had been used by unauthorized parties when I tried to redeem my miles for a Business Class Ticket, round trip from Salt Lake City, UT. to Brussells, Belgium on June 16, 2003. I was trying to send my mother back to Amsterdam because my Great Aunt was in critical condition in a hospital and my mother was going to take care of her in her last days and then take care of the funeral arrangements.
I have contacted the company and they responded with a letter saying in part,"We have specific procedures in place to ensure that our members are actively involved in the award redemptions from their accounts, and that they receive the awards claimed from their accounts".
I have been hospitalized since May 20, 2002. It is therefore impossible for me to have redeemed my miles because it further states in their policy, that,"...if any fees are paid by credit card, the credit card must be in the name of the claiming member". I contacted two of the three Credit Reporting Agencies that keep track of an individuals credit history and my name or card number was not listed anywhere on the credit reports.
D.R. Simmonds, of American Airlines has been contacted twice but still maintains,"we fulfilled an award request from an individual who we were led to believe was acting on my behalf"!
This report was posted on Ripoff Report on 09/12/2003 01:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Airlines/DallasFort-Worth-Airport-Texas-75261-9688/American-Airlines-AAdvantage-Program-consumer-ripoff-American-Airlines-allowed-unauthorize-66856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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