- Report: #92907
Report - Rebuttal - Arbitrate
Complaint Review: American Airlines
American Airlinesamericanairlines.com Internet U.S.A.
American Airlines NO CUSTOMER SERVICE rip-off! They refused a wheelchair! Delayed flight! Chicago, Illinois, Internet
*UPDATE EX-employee responds: Why don't travelers take some responsibility for themselves?
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Finally get onboard only to wait on the runway to another hour. Get to Chicago late for our connecting flight. One bank of departure screens said our flight to Phia. was "on time" next one said "canceled". Not one person to ask. (Even though we were told a AA rep. would be at the gate to help! Nope.
We finally found a person behind a desk and was told there was another flight an hour later. Nope again. That gate was empty and that flight canceled.
I was able to rebook, but our luggage was not to be found. 4 hour wait to get luggage. Finally gave up, got a motel (our expense) and hoped out luggage would be in Phil. One old woman requested a wheelchair on to be told be Flight Attendant, "we changed gates...you have to walk!"
No caring, no customer loyalty, and very ill informed employees.
This report was posted on Ripoff Report on 05/25/2004 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Airlines/internet/American-Airlines-NO-CUSTOMER-SERVICE-rip-off-They-refused-a-wheelchair-Delayed-flight-92907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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