- Report: #1164230
Report - Rebuttal - Arbitrate
Complaint Review: American Airlines
American AirlinesNationwide USA
American Airlines AA False advertising / Taking advantage of the customer situation Nationwide
*Consumer Comment: Here is how it works..
*Author of original report: Complain works!
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I have a flight on the 10-9-2014. Five days ago, I checked up with American Airlines phone assistance to change the flight to 12-17-2014, and I was informed that I could do it for $231.
Today, on 7-22-2014, I called them again with the intention of do this change, but the attendant said that it would be $605. I don't understand how this works, but as I said, five days before I was told that I could do it for $230 and now I have to spent $605. In these five days, I spent the money that I had saved for this change, and now I don't have enough for paying my way back to Brazil.
I think that this is a wrong thing to be done by a company that I always heard about as being one of the biggest in the world. I expected more respect, in the way that I was told one price, but now I have to pay three times more. I am writing this with hope that American Airlines can read this and do something to help me, unless they think that this "false purpose" that AA did to me is the way that the company wants to deal with its clients.
This report was posted on Ripoff Report on 07/22/2014 08:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Airlines/nationwide/American-Airlines-AA-False-advertising-Taking-advantage-of-the-customer-situation-Natio-1164230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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