• Report: #1157660

Complaint Review: American Airlines

  • Submitted: Thu, June 26, 2014
  • Updated: Thu, June 26, 2014

  • Reported By: Johnny Compass — Massapequa Park New York
American Airlines
Nationwide USA

American Airlines American Airlines lied to me and stole my money Nationwide

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American Airlines lied to me and they are now content to ignore my correspondences and keep my money.  They are a den of thieves. I purchased travel from New York’s JFK to Springfield, Missouri through Dallas-Fort Worth.  A short time after my purchase American cancelled the itinerary I purchased and moved me to another flight that would have arrived in Springfield over five hours later.  I could not use a flight that arrived five hours later than I had planned. I called American Airlines to cancel my flight and I was told very clearly by the agent for AA that my credit card would be refunded for the full price. As it turns out this was a lie and I fully believe the agent was trained to lie to customers on the phone.  Instead of the refund I was promised, American Airlines sent me a worthless travel voucher that I cannot use.  I sent this travel voucher back explaining that I did not travel enough to use it.  I have also sent several more correspondences explaining I was promised a full refund but American Airlines has not even giving me the courtesy of a reply. This type of customer service cannot be by accident; this has to be part of their corporate plan.  One they have your money they keep it and simply ignore your requests for a refund.  How shameful.

This report was posted on Ripoff Report on 06/26/2014 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Airlines/nationwide/American-Airlines-American-Airlines-lied-to-me-and-stole-my-money-Nationwide-1157660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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