- Report: #1021011
Report - Rebuttal - Arbitrate
Complaint Review: American Arms Engineering
American Arms Engineering15850 27 mile road ray, Michigan United States of America
American Arms Engineering Ron Kontowky poor service, dishonest, misreprented product ray, Michigan
*Consumer Comment: Great Service
*Consumer Comment: Are we getting the full story ?
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Aftert the fifth month Ron (with american arms engineering) stopped communicating with me. He would not return phone calls, he would not answer emails.
2-3 month turn around - It took almost a year
full restoration of the wood - It looks similar to the way it looked when I sent it.
pictures of the process - he sent me pictures 1 time during the process just to prove it had been worked on.
Agreed upon price was raised $50 - I didnt even complain because I just wanted the gun back so that I could take it to a better company.
Only after recieving an email instructing them to stop work on the gun and send it back to me as is did the company respond. They immediatley told me that the gun was finished and that they would send it immediately upon recieving the check. They recieved the check, cashed the check and did not send the gun. Only after recieving 3 emails over the course of 5 days asking for a tracking number, was the package sent.
Dishonest - During an email exchange I asked if the gun had been shipped because the check had been cashed 5 days earlier. The response was - "will ship immediately" The gun was not shipped for three more days. All of this occured in the middle of the business week.
The gun was eventually ship through the UPPS with no insurance.
early on in the project I was told on several occasions that the gun needed 2 weeks before it could be finished. 9 months later the gun was done.
The restoration of the gun cost over $700 dollars. The metal on the gun was scratched all over when I recieved it. I will be completely restoring the gun again myself.
Lesson learned. I do not trust Ron Kontowsky or the company American Arms Engineering.
This report was posted on Ripoff Report on 02/27/2013 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Arms-Engineering/ray-Michigan-/American-Arms-Engineering-Ron-Kontowky-poor-service-dishonest-misreprented-product-ray-1021011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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