• Report: #713894

Complaint Review: American Auto Shield, LLC

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  • Submitted: Mon, April 04, 2011
  • Updated: Wed, June 29, 2011

  • Reported By: James — Evergreen Colorado United States of America
American Auto Shield, LLC
5695 Yukon Street Arvada, Colorado United States of America

American Auto Shield, LLC Motor Vehicle Division Factory Warranty Expiration Notice Arvada, Colorado

*Author of original report: You need more standards

*Consumer Comment: Same letter, different company

*Consumer Comment: Sounds like

*REBUTTAL Owner of company: clarification

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This official looking letter with the infamous "FINAL NOTICE" stamped on it makes it sound like you need to call 1-866-503-4680 right now to extend your factory warranty. The biggest problem I have with this letter is that on the front and top of this letter it says "MOTOR VEHICLE DIVISION" (with the U.S. seal no less!) which sounds like it's from your local DMV and maybe it's even required by law that you get your warranty extended. Only by reading the fine print do you find that this is a "special limited time offer" from American Auto Shield, LLC. I'm guessing it comes from AAS's motor vehicle division but it's extremely misleading to put "MOTOR VEHICLE DIVISION" on this warranty offer.

While this isn't illegal it's in poor taste, don't patronize a company with such deceptive mail tactics.

This report was posted on Ripoff Report on 04/04/2011 10:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Auto-Shield-LLC/Arvada-Colorado-80002/American-Auto-Shield-LLC-Motor-Vehicle-Division-Factory-Warranty-Expiration-Notice-Arvada-713894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

You need more standards

AUTHOR: James - (USA)

This sounds like an excuse to cover your own culpability while doing nothing to prevent it from continuing. A responsible company would say something to the effect of "We realize that some of our contract sales companies have aggressive sales tactics which we do not endorse and are taking the following steps to remedy the situation. (List of things like asking callers how they found out about the deal, what the deal said, who referred them, etc... and making sure they know they are under NO obligation to purchase.)? 
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#2 Consumer Comment

Same letter, different company

AUTHOR: kc8iep - (United States of America)

I received the same exact letter but there is no company name on it. When I called the number (866-503-4680) someone said it was "Enterprise Auto Protection" so I'm not sure if it's the same company just using two names or someone reselling different warranty loans. Either way whoever is doing it should be shut down.
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#3 Consumer Comment

Sounds like

AUTHOR: mr rik - (USA)

a bunch of scumbags!
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#4 REBUTTAL Owner of company

clarification

AUTHOR: Paul - (U.S.A.)

We have nothing to do with contract sales.  The customer should be careful to make complaints against the right company.  We do not do any mailings and don't sell contracts directly. 
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