• Report: #1016814

Complaint Review: American Auto Shield

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  • Submitted: Tue, February 19, 2013
  • Updated: Tue, February 19, 2013

  • Reported By: TMcG — Miller Place New York United States of America
American Auto Shield
5695 Yukon Street Arvada, Colorado United States of America

American Auto Shield Omnisure,Preferred Automotive Solutions, United Car Care STALLS ON AUTHORIZING REPAIRS >MONTH;REQUEST FOR UNNECESSARY TESTING AS PER SHOP Arvada, Colorado

*General Comment: Why

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My vehicle was in the shop since January 18th, 2013 as the check engine light was on. The shop performed basic diagnostics.  They had to perform further testing and found out that there was a problem with the engine. American Auto Shield aka Preferred Automotive Solutions stated they needed to send out an "Automotive Adjuster." We were then advised more testing were to be done prior to the shop working on it.  More testing was performed.  The shop was okayed by the American AutoShield to do further testing to the engine .  But once it is apart they will need to send out another "Automotive Adjuster."  Engine is a part.  Diagnosis was made.  Cause due to age and wear and tear.  No FAULT BY OWNERS.  We were waiting and waiting.  No phone calls.  We call and we were told they want to know "Why did the cylinder fail?"  We were told wear and tear by the shop, it has over 100,000 miles on it.  American Autoshield wants more testing which is unnecessary according to the shop.  Phone call was made.  Now we are out of a vehicle for over a month.  AMERICAN AUTO SHIELD STATES, "THEY WILL NOT PAY UNLESS THERE IS ANOTHER TEST TO BE PERFORMED." 

  AND GUESS WHO PAYS FOR ALL OF THIS AS THERE IS NO NEED FOR UNNECESSARY TESTING?  WE THE CONTRACT HOLDER FOR CAR EXTENDED WARRANTY SERVICE.  WE ARE OUT AN AUTOMOTIVE MAKING PAYMENTS ON A VEHICLE I DON'T  HAVE AND WE HAVE A WARRANTY COMPANY WHO IS WASTING TIME AND MONEY!!!  

This report was posted on Ripoff Report on 02/19/2013 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Auto-Shield/Arvada-Colorado-80002/American-Auto-Shield-OmnisurePreferred-Automotive-Solutions-United-Car-Care-STALLS-ON-AU-1016814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner
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#1 General Comment

Why

AUTHOR: Bubba Lee - (Canada)

This is what happens when they decide they don't want to pay and you and your repair shop have not said the wrong thing yet so they can  deny it.

You can continue to do the testing and take the 1 in 25 chance they will eventually pay part of the bill.

OR you can just give up like they want, fix your car and get back on the road.
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