My husband and I had our reception at this venue. We spent over $5000 and found out the day of the event that we were missing several things we paid for. We paid for extra tables, linens and chairs that were not at the site because "we couldn't make it fit". No refund either!
We provided our own beer and wine and Kim (the owner) who charged us $250 to hire a bartender, bartended herself. Also, we paid $500 for a DJ, but her husband was the one handling the music.
I feel like she pressured us into hiring the bartender, then just pocketed the money and claimed she didn't really like the bartender they wanted to send, so she did it herself. The funny thing is she told us that she didn't like the bartender they sent, but told the parents that the bartender was double booked. She was obviously lying to one of us.
In addition to that Kim and her husband drank our beer and wine while working, and a guest of ours saw Kim, putting bottles of wine aside like she was saving it for herself later. Kim was also doing shots with our guests. I hired her to work, not get drunk.
One of our guests also told us that Kim made negative remarks about us to them! Complaining that we were difficult because we questioned the way it was set up (the missing tables and linens that we paid for). What professional business talks badly about the hosts of the party to the guests?
We also paid an additional cost of $80 for coffee service. No one offered any to our guests, or made any sort of announcement about it being available. So again, we paid for something we did not get.
While we made the most of the night and didn't let it ruin our wedding, the fact remains that we spent a lot of money on items that we never received, and a company that speaks badly about their clients openly after we chose their establishment to celebrate our special day in. Not to mention that they made a ton of money off us only to steal alcohol from us.
Kim and her husband own the place so there is no way to really leave feedback for them, so I hope that I can save other people money by letting them know DO NOT BOOK YOUR EVENT WITH THEM!
Charlotte, North Carolina