- Report: #888309
Report - Rebuttal - Arbitrate
Complaint Review: American Credit Acceptance
American Credit Acceptance961 E. Main Street Internet United States of America
American Credit Acceptance Taking Advantage of the Customer with FEES that have no reason Internet, Internet
*Consumer Comment: Need to understand
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I have been Using ACA for the last couple of years. I have continually told them that they needed to get a website payment function so making payments would be more convient and faster. So after a year of doing this they finally did. I started to fill out the information and when I got the the end I noticed a $10.00 fee to make a payment. I called and asked what is this. All I got was they charge a fee to use the site or make a payment over the phone. Mailing your payment is FREE. I said are you kidding! No one charges a fee to receive money just because they feel like it. They presented no reasons for this on the website or in the phone conversation with the customer service. I was just so angry. It is just GREED!! plain and simple. I am making a payment between 3 to 5 hundred dollars and they want to charge me an additional 10 dollars. I felt this to be taking advantage of people who just want to make a payment. Anyway I feel this is wrong and fraudulent for they have not mentioned any reasonable reason for doing this.
Thank you for your time
This report was posted on Ripoff Report on 05/25/2012 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Credit-Acceptance/internet/American-Credit-Acceptance-Taking-Advantage-of-the-Customer-with-FEES-that-have-no-reason-888309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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