- Report: #470013
Report - Rebuttal - Arbitrate
Complaint Review: American Credit
American Credit578 Washington Blvd., #672 Marina Del Rey, California U.S.A.
American Credit Promised to remove ONE derogatory item from our credit report and it DID NOT happen. Marina DelMarina Del Rey California
After five months had passed, the item had not been removed -- and was never removed. The only things they were able to remove were old tradelines that were closed and paid off as agreed. When I finally realized that what I had signed up for was not going to happen, I contacted Steve and asked him to cancel everything and reimburse me for the money I had paid. I was asking for a partial reimbursement because I understand that they actually tried, but the response I got from him and his co-worker Luis Canas, was that they could not reimburse me anything because the processing fee is $225 and they charge $150 for each item corrected or deleted. And, of course, since they removed 5 old accounts I was not entitled to any refund.
I talked to Steve several times about this and about how clear I was from the beginning when I told him there was only ONE item I needed to have removed, but nothing worked and kept all my money.
This report was posted on Ripoff Report on 07/15/2009 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Credit/Marina-Del-Rey-California-90292/American-Credit-Promised-to-remove-ONE-derogatory-item-from-our-credit-report-and-it-DID-N-470013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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