- Report: #470013
Report - Rebuttal - Arbitrate
Complaint Review: American Credit
American Credit578 Washington Blvd., #672 Marina Del Rey, California U.S.A.
American Credit Promised to remove ONE derogatory item from our credit report and it DID NOT happen. Marina DelMarina Del Rey California
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After five months had passed, the item had not been removed -- and was never removed. The only things they were able to remove were old tradelines that were closed and paid off as agreed. When I finally realized that what I had signed up for was not going to happen, I contacted Steve and asked him to cancel everything and reimburse me for the money I had paid. I was asking for a partial reimbursement because I understand that they actually tried, but the response I got from him and his co-worker Luis Canas, was that they could not reimburse me anything because the processing fee is $225 and they charge $150 for each item corrected or deleted. And, of course, since they removed 5 old accounts I was not entitled to any refund.
I talked to Steve several times about this and about how clear I was from the beginning when I told him there was only ONE item I needed to have removed, but nothing worked and kept all my money.
This report was posted on Ripoff Report on 07/15/2009 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Credit/Marina-Del-Rey-California-90292/American-Credit-Promised-to-remove-ONE-derogatory-item-from-our-credit-report-and-it-DID-N-470013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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