- Report: #989998
Report - Rebuttal - Arbitrate
Complaint Review: American Dream Limo
American Dream Limo6314 Gravel Ave Suite G, Alexandria, VA 22310 Alexandria, Virginia United States of America
American Dream Limo Rudeness, Insulting, Poor Service, Left stranded Alexandria, Virginia
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I discovered during the early part of my week stay in Mexico that I had made a mistake regarding the date of my return (and hence pickup). I call ASAP to inform ADL of the change. In fact, left several messages requesting a return call. This I never received and become concerned. Then on the ORIGINAL day of pickup I received a phone call from the driver stating that he was at the airport. To which I replied "I am still in Mexico and have asked for my pickup date to be changed to SUNDAY morning...Will you be there?" The reply I received was that he was just the driver and did not know.
When I call later in the afternoon (saturday) I was told that they had NOT received any messages and that I was to be charged for a 2nd trip if I wanted to be picked up. Then I was told yes they had one message but it was at 3:30 on Friday and hence less than the 24 hrs required. I then asked why they would send the driver to the airport if THEY KNEW about my change. I was then told the only reason for the issue was the STUPIDTY of the CUSTOMER.
MM Absolutely the cream of customer service to call the customer STUPID I always say. However, I believe Nico called and apologized later and told me that they would be there Sunday and not charge me.
However, when the driver called me at 6:20 am on Sunday (my plane was due to arrive at 6:47 am) and I told him we were just getting to the gate. He said....we will have to charge you for a delay. What? I was not even late at that point. I attempted to ascertain WHERE he was located. To no avail. His language skills were quite poor. He hung up on me. My daughter and I were stranded at the airport.
Oddly enough I am a REPEAT customer. The first experience was pleasant and I chose to use ADL on a 2nd occassion. If I had only the first experience, I might have read the comments and thought that the people where crackers. However, having lived the nightmare of horrendous customer service, downright abuse, and being stranded I can attest that this is a company to be avoided at all costs.
This report was posted on Ripoff Report on 01/02/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Dream-Limo/Alexandria-Virginia-22310/American-Dream-Limo-Rudeness-Insulting-Poor-Service-Left-stranded-Alexandria-Virginia-989998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.