- Report: #784239
Report - Rebuttal - Arbitrate
Complaint Review: American Dream Vacations
American Dream Vacations12961 North Freeway Houston, Texas United States of America
American Dream Vacations This company rented me an unsafe Vehicle Houston, Texas
*REBUTTAL Owner of company: Taking care of our customers
Unfortunately, the RV I rented was none of those.
I rented a 30ft Monarch RV. The Vehicle was a death trap.
A list of problems I encountered
Training The gentleman who trained me on the RV stated he had only worked there a week, and would only show me the things he understood.
Rear View TV
Safety feature went out 3 days into the trip had to have someone get out of the truck and assist when backing up.
Air Conditioning the RV AC leaked so bad we could not use the front passenger seat when it was on.
Shocks / Struts The RV was not stable on the road very dangerous
Interior Drawers and Bathroom door The locks were not working so we sent hours in the RV listening to slamming and banging.
Cleanliness and over all condition Disgusting When I question the lady in the office about the cleanliness, she said we ordered the RV late and they were not able to clean it correctly but I still get to pay the same price?
Tire I stopped as required to have the tire pressure checked and had to pay $20.00. The attendant could not check the pressure on the back passenger tire there were no stems safety hazard?
Main Door The main door flew open 4 times during the trip while traveling on the interstate at 55-60 mph. Yes, it was locked.
Generator / Battery I had to jump the battery twice once when I was trying to return it. Elliot said it was because of the way the cleaners sprayed water all over the batteries they were all corroded.
Tolls - 2 months after I thought I had put this horrible experience behind me -I see a charge on my bank account for $37.00 for tolls -The tolls were paid -I had a toll tag.
This was my first time to rent an RV, and unfortunately it was not a pleasant experience at all. The main reason for my bad experience - what I was told about the RV was not what the truth. A representative of the owner of the Houston location said I signed a waiver of the safety inspection -I did not sign any such document -They have not produce it.
This report was posted on Ripoff Report on 10/03/2011 01:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Dream-Vacations/Houston-Texas-77060/American-Dream-Vacations-This-company-rented-me-an-unsafe-Vehicle-Houston-Texas-784239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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