- Report: #167062
Report - Rebuttal - Arbitrate
Complaint Review: American Eagle Corporation - Kirby Distributor
American Eagle Corporation - Kirby DistributorAmerican Eagle Corp., 2774 E. 1st Street, Fort Myers, Florida, 33916/ The Kirby Company,1920 West 114th St.,Cleveland, OH 44102, Toll Free: 1-800-494- Cleveland Ft. Myers, Ohio, Florida U.S.A.
American Eagle Corporation - Kirby Distributor RIPOFF very high pressure and deceitful sales techniques which the Kirby company seems to condone. They certainly were unsympathetic to my problem. Cleveland Ohio Ft. Myers Florida
*Consumer Comment: Kirby, Ft. Myers, FL
*Consumer Suggestion: Coercive Persuasion and manipulation techniques
*Author of original report: notarized letter to Charlie Crist, Florida's attorney general, and claimed protection as a consumer under Florida's Deceptive and Unfair Trade Practices Act.
*UPDATE EX-employee responds: You're right, Kirby is a ripoff
*Consumer Comment: About Not Using Your Kirby
I just had a baby, and was stuck in the house all day, so having some adult company was welcome...and I realize now, pathetic. I realize I must have had a sign as big as the moon on me saying "sucker born yesterday".
I thought they were going to clean my house for free as a bonus, because they said they would, but they never did. When I signed the sales order no one explained the 3 business days thing, and the baby was crying, and kids were yelling to get dinner, and the sales persons were rushing me to finish the sale.
So I was left with a 1500 dollar albatross that I'm terrified of using because it costs to much. I'm going to try to sell it on eBay.
I advise anyone to not let sales persons in their homes. Even if I understood it, I think 3 days isn't long enough to decide if you want to actually keep it. If Kirby were such a 'great vacuum', they would have a money back guarrentee like a real company...which most companies have.
I think that the first thing they should be required to say is they have a 3 day return policy. They didn't say it at all.
I'm stuck with an albatross of a vacuum that no matter how 'good' it supposedly is, I can not use it.
I wont. I'm terrified of breaking it, or getting it dirty, or loosing parts of it. I stuck it in the back of my closet likes it's some kind of monster.
I'm very upset that they did not tell me about the 3 day policy. I actually remember hearing something along the lines of a month return policy, but I was never told I only had 3 days to return it.
They came on a friday before thanksgiving, and on saturday I had to put my dog down, and Sunday came and went, it was a total blur and when the finance company called that is when it hit me between the eys what I had done.
I called and told them I didn't want the machine. They told me that the state of florida will not allow them to take back machines sold in homes. I found a packet they left with a three day return policy disclosure...and never did I ever see that form.
**No one explained to me the 3 day policy....and even so...after 3 days I was not sure if I wanted to keep it...I didn't realize how overwhelming it was till the loan company called and reality hit that I just baught a 1500 dollar vacuum. I wont touch it now. I wont go near it. I never had such a visceral reaction to an object like I have to this stupid vacuum in my life. It's overwhelming.
All I want is them to take it back.
I can't use it...I'm terrified of it.
It has caused me many sleepless nights where I can't stop crying.
I'm so embarressed that I got 'taken'...so I don't know who to talk to about this.
If they had said they were Kirby sales persons, it is true...I would not have let them in. They never said it till I got the big sell, and by then it's really weird, but somehow you find yourself buying the darn thing!
Is there any hope for me to get out of this contract???????????
cape coral, Florida
This report was posted on Ripoff Report on 12/06/2005 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Eagle-Corporation-Kirby-Distributor/Cleveland-Ft-Myers-Ohio-Florida-4410233916/American-Eagle-Corporation-Kirby-Distributor-RIPOFF-very-high-pressure-and-deceitful-sal-167062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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