• Report: #66814

Complaint Review: American Eagle Van Line

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  • Submitted: Thu, September 11, 2003
  • Updated: Tue, November 08, 2011

  • Reported By:Orlando Florida
American Eagle Van Line
1919 NW 19th St 104D Ft Lauderdale, Florida U.S.A.

American Eagle Van Line stole items, broke boxes, charged for items they said they would not Ft Lauderdale Florida

*UPDATE Employee: We Apologize For Any Inconvenience

*Consumer Comment: what about ALL the other complaints

*UPDATE Employee: Miss Beth's quote was based on weight not on cubic feet

*Consumer Suggestion: Appicable Charges - Claims Handling

*Consumer Suggestion: Appicable Charges - Claims Handling

*Consumer Suggestion: Appicable Charges - Claims Handling

*Consumer Suggestion: Appicable Charges - Claims Handling

*Consumer Suggestion: contact their insurance company

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I contacted American Eagle Vanline to move me from Chicago to Orlando. I thought everything looked OK on the quote so we went ahead and booked. I should have known something was wrong when the movers got to my house and had me sign all the papers before they started moving a thing. They quoted 428 cu ft with 2 pick up locations. THe movers would not show me the space I used up saying it was not sectioned off on the truck. This might be why I still do not have MANY of my items.

Long story short, I'm missing a video camera, digital camera, DVD player/DVDs, blender, coffee maker, bedding and several other items that were all in their original packaging. After calling American Eagle every day after they dropped off my belogings 5 days late, I only got a camping chair and a workout bag 2 months later. The cost of the move was not extravegant, but I'm out over $4,000 in items I need to replace.

They have offered no resolution and have yet to send the "claims forms" from their insurance company. The movers themselves were very unprofessional, ASKING for a tips after my items arrived damaged, missing and broken. As I tried to get these issues resolved I spoke with Malcolm, Brain and Isaac, all of whom dismissed my phone calls and just tried to get me off the phone every time I called. DO NOT USE AMERICAN EAGLE VANLINE!!! They will steal your belogings and blow you off!!!!

Beth
Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 09/11/2003 05:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Eagle-Van-Line/Ft-Lauderdale-Florida/American-Eagle-Van-Line-stole-items-broke-boxes-charged-for-items-they-said-they-would-n-66814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We Apologize For Any Inconvenience

AUTHOR: Thomas Gibson - (United States of America)

We truly regret any difficulty that this customer has experienced with our company. Unfortunately, to address this complaint we are not able to locate this customer just by the first name. We request a last name or the job number so we could look into matter to resolve any issues or if a refund is due.  Customer can either contact us to provide the information or  post the information on this site to address it. Once again we apologize for any inconvenience.
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#2 Consumer Comment

what about ALL the other complaints

AUTHOR: Kay - (U.S.A.)

Don't be such an ass dude. There are complaints about you all over the internet. Are you going to take them all to Broward County "curcuit" court?

You're blacklisted...with good reason. Why don't you clean up your act instead of threatening lawsuits?
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#3 UPDATE Employee

Miss Beth's quote was based on weight not on cubic feet

AUTHOR: Mathew - (U.S.A.)

Beth Job# 3854 Lot ZZ0182 Green
From: Hunters Circle Schaumburg, IL 60193
To: Fairway Island Orlando, FL

Miss Beth's quote was based on weight not on cubic feet. The weight Miss Rion had contracted for was 2996lbs and she was charges according to the House Hold Goods Relocation Tariff 400-M Section 3.

Here is Miss Rions breake down of costs related to her move 2996 lbs @ 1220.2 miles equals $3996.00 .625% discount $1498.00 total transportation charge, a fuel surcharge of $75.00, 3.5 flights of stairs @ $1.70 per cwt $77.00 you will see the stairs were also discounted, and an extra stop charge of $50.00 for a grand total of $1700.00 As far as the accusation of over charge or charging for things that were not to be charged for their is no evidence.

Miss Rion did not purchase an expidited delivery or a guaranteed delivery she purchased a discount move with spred dates 7 to 10 days. Miss Rion was picked up on 6-30-2003 and delivered on 7-12-2003 that's 12 days due to defense force majors the shippment would have arrived to her on 7-8-2003.

As of today American Eagle Van Lines has not received a claim form for Miss Rion's alleged damage and or loss. A number of claim forms have been mailed, American Eagle Van Lines will send yet another Claim form out today.

American Eagle Van Lines can not process a claim until we receive the complete notarized claim form. As for the unsubstantiated accusation of pilferage American Eagle Van Lines unequivocally denies any and all wrong doing and challenges Beth Rion to come forward with evidence to substantiate this claim. Due to the strong print used in this public fourm, Writer may be liable, in Broward County, curcuit court.

American Eagle Van Lines would like to invite any and all to verify the HHG 400-M Tariff in our office.
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#4 Consumer Suggestion

Appicable Charges - Claims Handling

AUTHOR: Larry - (U.S.A.)

Applicable Transportation Charges- The charges a mover assesses for its services must be contained in a published tariff and the tariff must be made available to prospective shippers upon request.

A carrier cannot assess a rate lawfully that is not contained in its tariff. If you feel that the mover has overcharged you, you can call me at (202)565-1578 to obtain assistance with requesting a review of the charges assessed by the mover, and which were paid by you at the time of delivery of your shipment.

Also, I will provide you with some guidance on processing your claim.

Larry Herzig
Surface Transportation Board
E-mail- herzigl@stb.dot.gov
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#5 Consumer Suggestion

Appicable Charges - Claims Handling

AUTHOR: Larry - (U.S.A.)

Applicable Transportation Charges- The charges a mover assesses for its services must be contained in a published tariff and the tariff must be made available to prospective shippers upon request.

A carrier cannot assess a rate lawfully that is not contained in its tariff. If you feel that the mover has overcharged you, you can call me at (202)565-1578 to obtain assistance with requesting a review of the charges assessed by the mover, and which were paid by you at the time of delivery of your shipment.

Also, I will provide you with some guidance on processing your claim.

Larry Herzig
Surface Transportation Board
E-mail- herzigl@stb.dot.gov
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#6 Consumer Suggestion

Appicable Charges - Claims Handling

AUTHOR: Larry - (U.S.A.)

Applicable Transportation Charges- The charges a mover assesses for its services must be contained in a published tariff and the tariff must be made available to prospective shippers upon request.

A carrier cannot assess a rate lawfully that is not contained in its tariff. If you feel that the mover has overcharged you, you can call me at (202)565-1578 to obtain assistance with requesting a review of the charges assessed by the mover, and which were paid by you at the time of delivery of your shipment.

Also, I will provide you with some guidance on processing your claim.

Larry Herzig
Surface Transportation Board
E-mail- herzigl@stb.dot.gov
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#7 Consumer Suggestion

Appicable Charges - Claims Handling

AUTHOR: Larry - (U.S.A.)

Applicable Transportation Charges- The charges a mover assesses for its services must be contained in a published tariff and the tariff must be made available to prospective shippers upon request.

A carrier cannot assess a rate lawfully that is not contained in its tariff. If you feel that the mover has overcharged you, you can call me at (202)565-1578 to obtain assistance with requesting a review of the charges assessed by the mover, and which were paid by you at the time of delivery of your shipment.

Also, I will provide you with some guidance on processing your claim.

Larry Herzig
Surface Transportation Board
E-mail- herzigl@stb.dot.gov
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#8 Consumer Suggestion

contact their insurance company

AUTHOR: Kay - (U.S.A.)

try contacting their insurance company directly.
here is the information:

Attn: LEBOEUF, LAMB, GREENE & MACRAE
Address: 1875 CONNECTICUT AVE.,NW
WASHINGTON, DC US 20009
Telephone: (202) 986 - 8000
Fax: (202) 986 - 8102

good luck.
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