- Report: #146580
Report - Rebuttal - Arbitrate
Complaint Review: American Education Services, Wachovia
American Education Services, WachoviaAmerican Education Services Harrisburg, Pennsylvania U.S.A.
American Education Services, Wachovia ripoff, withdrawn eligibility for discount consolidation Harrisburg Pennsylvania
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I was never notified of the mistake I had made until after their 15 day grace period. I received a letter stating I still owed the $10 dollars and immediatly called them and payed the monies due.
I was told by the woman I spoke with there would be no problems since I did make the payment. I later received a letter stating my discount eligibility has been withdrawn due to EITHER an installment deliquency OR a full installment not being received within 15 days of the due date.
I called them asking what I can due to change this situation and was told by (Shawn,Sean) there is nothing I can due. They can not hold my hand and babysit me through all of my payments.
He later after arguing over a simple typo on my part said he could send in a request to see if I could reinstate my eligibility. But he personally couldnt help me. I asked if there was someone there that I could talk with that could help me and he said NO.
The discount is for .75% of my priciple after 36 on time consecutive payments. It doesnt sound like much but over the life of the loan that tends to be near the $4000 range.
When I told (Shawn,Sean) that the Student Loan Consolidation Center said I met there eligibility requirements and I could get the same interest rate with a .25% reduction for automatic debit and a 1% reduction after 36 months of on-time payments with them, he advised me it wouldn't change the fact Wachovia still would own the loan, and has final say so.
He told me the request would take a week to process and I would be notified in about 2 weeks if I could reinstate my eligibility.
I asked him one more time if there was someone else I could talk to or if there was anything I could do to get this matter taking care of sensibly and speedier and he once again said no. I promptly said thank you and my application to Student Loan Consolidation Center will be mailed Monday.
This report was posted on Ripoff Report on 06/17/2005 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Education-Services-Wachovia/Harrisburg-Pennsylvania-17130-0001/American-Education-Services-Wachovia-ripoff-withdrawn-eligibility-for-discount-consolida-146580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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