Unfortunately, I am also a victim of American Entertainment Distributors. I purchased a machine on 8/25 for $36,900. When I purchased the machine, I was told they had secured 4 high traffic locations in the Denver area - all of which I would have first right of refusal. After waiting 3 weeks to speak with the locations department, I was informed this was not true and offered mediocre sites. I attempted to call my sales person, Thomas Kling, only to be rejected and forwarded on to the customer service department. So, I decided to be proactive, find my own location and make the best of a bad situation. I found a great location and now have no machine. And, as everyone knows, the company is now shut down.
All day, I have been on a quest for knowledge. And, here's what I know:
The FTC investigated and has charged AED with freud. They have substantial evidence that American Entertainment misrepresented themselves to investors, promising location assistance, strong sales figures, delivery of machine within 60 days, etc. In addition, there is evidence that they paid their references (which most of us called)to help them "close the deal."
The FTC has appointed a receivor to sift through the rubble and figure out what assets are left (if any), determine who has been sold a Box Office Express, where these orders currently stand, and work with AED to discuss any possible settlements.
The receivor's name is: Gerald Wald, 305-358-5900. Call him, leave a message (you probably won't reach him in person) and let him know your name, number, etc. Eventually, he'll be in touch.
The contact at the FTC handling this case is Debbie Matties. You can reach her at 202-326-2047. She can give you the details of the investigation.
I am sickened that companies like this exist and by the people who run them. Like everyone else, I am upset that I didn't see this coming, but we'll get through this. And, in the end, AED and it's management team will get what they deserve.
Good luck to all of you.
U.S.A. EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates. ...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.