AED could not deliver anything to me as promised. From the get go, they lied. Told me that over 50 machines had been placed by Nov. 2003, when I came aboard, when in fact only a couple were placed. Told me machine is "user friendly", when in fact it is not. Told me it is "state-of-the-art" software, when in fact they installed Windows Mellennium", hardly ever used in the U.S. , where Windows XP is now the Standard.
I bought three machines, based on the business/marketing concept, as we all did. The first one was installed after 60 days, took two full days for techniciamns to figure out why it didn't work, then left. Training did not take place for another month, and machine was never operational since march , 2003. I wrote 7 registered letters; none of them acknowledged or answered. Masha Tango pacified me by offering some free DVDs. Ingram Entertainment gave me Jim McArthurs' email address. HE NEVER HELPED ME! They put two additional machines in storage., without ever finding me acceptable locations, AS PROMISED, and they still lie there , with missing parts, and unassembled, while I pay the monthly storage fee--which Masha said AED would pay for. THIS HAS BEEN THE WORST NIGHTMARE OF MY LIFE, DEALING WITH THIS cOMPANY.
I REQUESTED a refund , which went ignored. They also ignored two "friendly" letters from my attorney--which left me no choice but to retain a commercial litigation attorney to file a Complaint with the Courts of Broward County, Florida, which was to be heard on Nov. 3, 2004, which has obviously been stayed because the FTC shutdown of AED, with asset freeze, trumps any State action.
Furthermore, I was originall told by Mauricio Paz, that if I'm not satisfied with the location AED procures during the FIRST YEAR, for whatever reason, they will relocate the machine to another location ABSOLUTELY FREE OF CHARGE. Later, I come to find out AED charges $3000 for this service. ADDITIONALlY, when I asked Mr. Paz what the Service Contract is he explained that the machine is under total Warrantee the First Year, Parts and Labor, at NO CHARGE. After that, the Service Contract will be in the $375 - $400 per year range. Later , I find out that AED wants $10,000 for a 3 year Service Contract. OUTRAGIOUS.........ALL OF WHICH WOULD HAVE AFFEECTED MY (and I'm sure yours) DECISION TO BUY.
egg harbor township, New Jersey