- Report: #1154847
Report - Rebuttal - Arbitrate
Complaint Review: American Express Bluebird
American Express BluebirdInternet USA
American Express Bluebird Bluebird Prepaid Debit Card Protect Your Money, Avoid Bluebird. National Internet
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After recently having our Bluebird debit card information stolen and our account drained we have had a nightmare of a time making contact with anyone from Bluebird or getting them to understand our situation. We live in Arizona and our card was being used in Florida, even as we were trying to report it as stolen.
After several attempts and a full day on the phone with Bluebird, the company canceled our card and thankfully immediatly replaced the stolen funds. That is where things went bad.
We were promised a replacement card within 2-3 business days. After the fourth day, we still hadn't received our new card. We contacted Bluebird, spent another 30 minutes on hold, and was told it was the fault of the postal service.
Now six days later and still no card, still no help from Bluebird in accessing our own funds, and no answers as to why we haven't yet recieved our new card. Each time we call we get are on hold a minimum of 20 minutes, are shuffled from one person to another - none of whom speak English very well, and are given different excuses.
All we want is access to our money, nothing more. I can promise American Express one thing - as soon as we finally do recieve our card, we are draining the account and leaving Bluebird for good.
This report was posted on Ripoff Report on 06/14/2014 02:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express-Bluebird-/internet/American-Express-Bluebird-Bluebird-Prepaid-Debit-Card-Protect-Your-Money-Avoid-Bluebird-1154847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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