• Report: #1007559

Complaint Review: American Express Bluebird

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  • Submitted: Fri, February 01, 2013
  • Updated: Fri, February 01, 2013

  • Reported By: Susan M — Greenacres Florida United States of America
American Express Bluebird
Internet United States of America

American Express Bluebird Rae Customer Service Manager #74008; Will not release my funds from my direct deposit...leaving me penniless Internet

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I began a new job and contacted Bluebird about the routing information for my payroll direct deposit. Never once was I told that there would be a 2 - 3 payroll cycles before any funds would be available. Had I been notified during that call following my concern with my 1st payroll check...I would have made other arrangements with my employer.  The funds were released from Bank United at 12:01 am and all other banks received the funds within a few hours.  I contacted Bluebird at 6:48 am to check the funds and was not surprised that the funds were not available.  I called and spoke to a representative who asked me to call back after 2 pm since this was my first direct deposit.  Not even in that conversation was it mentioned that there is usually a 2 - 3 payroll cycle before any monies would be released.  So if this was not going to happen, why wasn't this rejected and the funds would go back to the originating bank?  It wasn't and now Bluebird states that I have to wait 3 - 5 business days before they can tell me when and if I am going to get any of my funds.  That is unacceptable.  And of course the call center is in Mumbai.  With the technology we all have, why is it so hard to get a straight answer...the funds request should have been rejected and the bank would have notified the employer and a paper check would have been made available.  Now not only am I without my hard worked payroll, I have to wait 3 - 5 business days before they tell me that they finally figured out where the money is.

This report was posted on Ripoff Report on 02/01/2013 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express-Bluebird/internet/American-Express-Bluebird-Rae-Customer-Service-Manager-74008-Will-not-release-my-funds-1007559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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