- Report: #1164511
Report - Rebuttal - Arbitrate
Complaint Review: American Express Prepaid/Reloadable card
American Express Prepaid/Reloadable cardNationwide USA
American Express Prepaid/Reloadable card OMG I just called AMEX to ask why my prepaid card is being declined for a 20$ transaction when I have $500 in the account. Well, the card was suspended because it MAY be at risk for fraudulent activity. While on the phone I was logged in and looking at prepaid card suspended so I can't access MY money Nationwide
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OMG I just called AMEX to ask why my prepaid card is being declined for a 20$ transaction when I have $500 in the account. Well, the card was suspended because it MAY be at risk for fraudulent activity. While on the phone I was logged in and looking at my transactions. No fraudulent activity whatsoever. Doesn't matter... the card MIGHT be at risk so I can't access MY money until I verify my identity and they send a new card by snail mail. They estimate 7-10 days.
WTF? I only use the card to pay online bills or for ATM withdrawals if I have the occasional cash crisis between paychecks. I'm a little short this week and I need MY cash. Nope. Not gonna happen. It's THEIR cash for the next 2 weeks.
Thankfully they only have about $500 today but I run about $2000/mo through that account via direct deposit from my paycheck. I just told the customer service rep I am emptying the account as soon as the new card arrives and they just lost a good customer.
This report was posted on Ripoff Report on 07/23/2014 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express-PrepaidReloadable-card/nationwide/American-Express-PrepaidReloadable-card-OMG-I-just-called-AMEX-to-ask-why-my-prepaid-car-1164511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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