- Report: #3447
Report - Rebuttal - Arbitrate
Complaint Review: American Express Travel
American Express TravelNationwide U.S.A.
American Express Travel mistakes and screw ups inexcusable
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1) The travel agent booked the international portion of the trip, but did not book the domestic portion (in spite of my request). Subsequently, the fair increased costing me well over $200.
2) When the domestic portion was booked, it was booked returning to the wrong city -- LA, while our international flight departed from SF. The travel agent offered to buy us an addition leg on a discount airline. I had to call United and beg to get the ticket resolved myself.
3) I converted money ahead of time at AMEX. Imagine my surprise when I tried to spend the money in Indonesia, and they told me the money I had was Thai. When I returned, and took the money back to AMEX, they converted it for me at then prevailing rates, plus a fee -- a loss of $50. The refund was supposed to come, but never did.
4) When we arrived in Bali, the tour guide was nowhere to be found. I called the number given, and they had not heard of reservation. After two hours, I convinced them to pick us up and take us to our hotel. It took 24 hrs to get this resolved.
This report was posted on Ripoff Report on 09/28/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express-Travel/nationwide/American-Express-Travel-mistakes-and-screw-ups-inexcusable-3447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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