- Report: #800409
Report - Rebuttal - Arbitrate
Complaint Review: American Express prepaid
American Express prepaidInternet United States of America
American Express prepaid My bank account was debited but I have no access to funds Internet
So I called Monday 11/21. I once again stated that I had no access to funds that were debited from my bank account, and the rep said it takes 3-5 business days to complete the process. I said 'it's already been 4 business days and money has been debited from account since 11/16 and why do I not have acess to my funds if it took less than a business day to verify and debit my account?'
I demanded to speak to a supervisor who gave me the same scripted answer and then the suoervisor said the funds will be on the card tomorrow and then he said there was nothing he could do. I asked, 'at 12:01am?' and the supervisor said he didn't know. He said sometime before the end of the business day on 11/22.
I'm glad I didn't need the money too badly, but I really considered moving a substantial amount over from my bank account. I would have been in a terrible mess. I also understand now from previous reports of the prepaid card that your availability is extremely limited per week.
STAY AWAY FROM THIS CARD. I can't believe American Express would even sign off on this rip off. If you love your friends and family, DO NOT give this card as a gift.
This report was posted on Ripoff Report on 11/21/2011 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express-prepaid/internet/American-Express-prepaid-My-bank-account-was-debited-but-I-have-no-access-to-funds-Intern-800409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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