American Express Opened up a fraudulent credit card account using my personal information El Paso, Texas

I received a new American Express credit card in the mail but there was someone else's name on the card. I called American Express, spoke to their fraud department and was told this person had opened up the credit card account using my personal information.( I already have an American Express card).
They cancelled the credit card and were/are suppose to send me information within thirty days as to how my personal information was accessed.

After waiting the thirty days without receiving anything, I called the fraud department back and was told they had sent me the information but it was returned as undeliverable. When I asked what address they mailed it to,  they said it was sent to the address of the person who opened up the fraudulent account.(It sounds unbelievable but I have it documented by email)

Under section 609e of the Fair Credit Reporting Act, they are required to provide me all records associated with this fraud within thirty days. I have called three times, written two letters and sent them numerous emails and I still have not received any information.

I have filed a complaint with the FTC and the Consumer Financial Protection Bureau.