- Report: #933536
Report - Rebuttal - Arbitrate
Complaint Review: American Express
American Expressp.o. box 981533 El Paso, Texas United States of America
American Express Opened up a fraudulent credit card account using my personal information El Paso, Texas
They cancelled the credit card and were/are suppose to send me information within thirty days as to how my personal information was accessed.
After waiting the thirty days without receiving anything, I called the fraud department back and was told they had sent me the information but it was returned as undeliverable. When I asked what address they mailed it to, they said it was sent to the address of the person who opened up the fraudulent account.(It sounds unbelievable but I have it documented by email)
Under section 609e of the Fair Credit Reporting Act, they are required to provide me all records associated with this fraud within thirty days. I have called three times, written two letters and sent them numerous emails and I still have not received any information.
I have filed a complaint with the FTC and the Consumer Financial Protection Bureau.
This report was posted on Ripoff Report on 08/28/2012 04:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express/El-Paso-Texas-79998/American-Express-Opened-up-a-fraudulent-credit-card-account-using-my-personal-informatio-933536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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