• Report: #60739

Complaint Review: American Express

  • Submitted: Sun, June 15, 2003
  • Updated: Sun, March 28, 2004

  • Reported By:Rockville Maryland
American Express
Ft Lauderdale FL Ft Lauderdale, Florida U.S.A.

American Express Bogus Dispute Resolution Process Supports Thieves American Express did bogus investigation and then sided with notriusly fraudulent tax relief group Ft Lauderdale Florida

*UPDATE Employee: you need to be persistent and contact them again

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I was ripped off by a notorius telemarketing tax scam outfit called American Tax Relief in Los angeles, CA that charged $2,100 to my American Express Account wihtout my authorization -- and American Express supposedly did an investigation and just routinely sided with the bogus merchant. I never authorized this merchant to charge anything to my account yet American Express backs them up.

American Express company is highly unethical and is serving as the front man for many notorius, unethical and downright illegal business operations. They are no better than drug dealers in my mind,yet they cloak themselves as if they are actually honest business people. If they were honest they would delete any charges where an account holder had not signed an authorization or was dissasisfied with services/ products.

John
Rockville, Maryland
U.S.A.

This report was posted on Ripoff Report on 06/15/2003 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express/Ft-Lauderdale-Florida/American-Express-Bogus-Dispute-Resolution-Process-Supports-Thieves-American-Express-did-bo-60739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

you need to be persistent and contact them again

AUTHOR: Jessica - (U.S.A.)

What did American Express send you in response to your claim? Did you just ask for signed support for the charge? Or did you advise them you were disputing the charge and did not want to pay for it? a lot of people dispute charges and just need support for their taxes or records. Either way, you need to be persistent and contact them again. Make it clear that you do not want to pay this (and are not just looking for support for your records). Send in a certified letter describing your claim in detail. How did they obtain your credit card? Did Amex provide you with your correct information (name and address with account number or signed charge receipt)? If they provided something signed and it is not your signature, in the letter, tell them you want a fraud investigation set up. Otherwise, if they have all of your information and you never gave this info to the merchant, first of all, make sure you get your card replaced, second, write that letter and be detailed about your claim and how they may have obtained your card number and if it was a telemarketing scam, be detailed about what they were supposed to provide. Make sure you write that letter, be persistent and you will get some credit if not all (they do not want to lose cardmembers). Also, call the number on your card, ask for Establishment Services, call them and urge them to stop doing business with this merchant. You may help this from happening to someone else!
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