- Report: #744000
Report - Rebuttal - Arbitrate
Complaint Review: American Express
American Express2000 Vesley St; New York NY 10285 New York, New York United States of America
American Express Delta Airline Companion Certificate New York, New York
When you try to use the certificate which can only be redeemed on Delta's website only L, U, or T fares are offered. Clearly there are many fare restrictions. The Delta website also says there are black out dates. It sounds like a good deal to pay $150.00 in an annual fee because of this benefit alone, but this year I tried four different trips and I feel American Express misled cardholders with the "no minimum fare restrictions". I'm sure the legal community would say this is a maximum fare restriction, but simple trips between Wisconsin and the west cost could not be booked without unreasonable accomodations on my part. As with any program restrictions apply, but it is rude to bait and switch. Shame on American Express. I've called, emailed, spoken with two superviors, and written the president of American Express and Delta. At this time no serious action has been taken.
In other years I had no problem, but American Express Delta has made this nearly worthless.
This report was posted on Ripoff Report on 06/22/2011 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express/New-York-New-York-10285/American-Express-Delta-Airline-Companion-Certificate-New-York-New-York-744000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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