returns
  • Report: #54351

Complaint Review: American Express

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, April 24, 2003
  • Updated: Sun, March 28, 2004

  • Reported By:port charlotte Florida
American Express
1611 Camelback Rd. Suite300 Phoenix, Arizona U.S.A.

American Express Ken Chenault ripoff Phoenix Arizona

*UPDATE Employee: how to respond to claim

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

American Express-ceo Ken Chenault- And D. Jenkins Supervisor Customer Service american express allows business to be stolen from-dont accept their card! Phoenix Arizona ..... I have a bicycle shop and sold a new haro bmx bike on Dec. 28 2002 that the customer charged to his american express card. A few weeks later he came in and tried to return the bike.I showed him the sign with the return policy stating no returns right in front of the counter and he left. On Feb 16th,i recieved a letter from amex stating he disputed the charge and asked that respond with the attached claim form filled out which i did. I heard nothing till i recieved a letter on march 24th stating my account was debited the full amount of the bike $388.00.The reason was there was not enough information provided.At this point Im stunned.I sell a new bicycl-the customer tries to bring it back used-amex debits me the amount of the bike-amost 400 dollars AND the customer still has the bike! Yes im out just under $800.00 now. So i call up the chargeback office in ft lauderdale and explain the situation.They say they understand and if i had just called 2 days earlier-they could gone back and reopened the case and maybe re debited his account again.This is strange because I call the day after i get the letter. They say they cant be blamed for the post office being late.Then they tell me to call the cops to have them get the bike back from the mans house.Unbelievable-amex let the guy have a bike without paying Kim port charlotte, Florida
USA Click here to read other Rip Off Reports on American Express

This report was posted on Ripoff Report on 04/24/2003 08:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express/Phoenix-Arizona-85016/American-Express-Ken-Chenault-ripoff-Phoenix-Arizona-54351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on American Express

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

how to respond to claim

AUTHOR: Jessica - (U.S.A.)

I work in the department that charges back the merchants and it unfortunate that sometimes chargebacks happen for no reason. In the future, I suggest that you get your return policy printed on your receipt (or at least stamp it on your and their copies). That way you can just sent that to Amex (or any other credit card company) and it is signed, so clearly the cardmember saw the policy and we will rebill. Also, after you respond, make sure you call in a couple of days to Establishment Services and make them check to see if your response was received and make them put notes on the account if they say it has not. Also, you might want to fax response to our imaging number at that time to make sure it is received. It must have been a personal account that the person paid with. Amex has to work within the FCBA guidelines for these accounts and we can't rebill a personal account after a certain point.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory