I signed up for the card about three weeks ago. The main reason why I decided was because I saw advertising that stated Amex prepaid cards would get the wonderful benefits Amex had to offer. I also needed a card that I am able link other accounts as well as pay bills. Those two needs were the most important.
When I got my card, I immediately began trying to link accounts. First it was my paypal. The trial deposits went through successfully and the account was verified. The next account was my main bank account which I paid all my bills with. I was told that verification make take a while and it was the holidays so when it didn't go through immediately, I wasn't worried.
I tried to sync it Facebook Amex and it failed stating that the card wasn't valid for it. Then on payday, I was also told my direct deposit had until 2pm to be deposited. I was used to having it early in the morning.
As soon as the my money hit the account I began paying my bills by linking my bluebird to the accounts. I paid 5 bills. the following week I began receiving emails stating that the link failed. Out of the 5 bills I tried to pay, only 1 went through. I also realized that the card did not link to my previous bank account. My bills are due and cannot pay them because of this.
While all of this was going on, I knew I had a bill coming out of my previous checking account and needed to put money in it ASAP as my direct deposit was now being sent through Bluebird. Since the card did not link to my previously checking account, I sent the money through my paypal.
A few days later, I received an email saying that the transfer failed due to my account not being verified. As of today, my previous bank account is now overdrawn $115 and because the bank is up north where I'm originally from, I can't put any money into the account.
While that was going on, I decided to give the account one last try and ordered a American Express prepay card to link to my bluebird account. I figured it wouldn't be a problem since it's the same company.
I was wrong.
I received the trial deposits and was waiting for the email to setup my account but instead I got an email stating that the deposits were unsuccessful. I called the number to find out was going on and the woman on the other line was, although nice, not helpful at all. I asked what happened and all she said that there was something about my information that couldn't be verified. I asked her what it was, she couldn't tell me. I asked her how was I suppose to fixed the problem and she couldn't answer.
If it wasn't for my sister raving about how great Amex was, I would honestly think this card was a scam. I am so disappointed in this card and the service (or lack there of) it provides. I am now stuck running around trying to find places that will except that card. (I almost ran out of gas and stranded myself)!