ED Magedson – Founder
American ExpressInternet USA
American Express and DISH Network Poor customer service -- ruined credit Internet
American Express contacted me several months back and told me my card was compromised and I would have a new one in the mail the next day. Within a week they followed up with me to go through charges on my card and there were two from Dish Network on the same day for the same amount. American Express did what they were supposed to do according to the Merchant Agreement they have with all vendors. This is where things fell apart.
Dish did not respond to American Express according the terms in the Merchant Agreement. American Express rightfully reversed the charge after 60 days or so because DISH did not respond. DISH dropped my account even though they were the ones that double billed. American Express customer service says they did everything they could ...but they never contacted me. They never followed up when they said they would. They closed the case and never followed up. Called again to their frustrating computer routing call center only to be disconnected. Promises were never kept or maybe they out right lied that a supervisor would get involved and call back in 48 hours. Escalated to a "Manager". Another disappointment. Was I disconnected or a dropped call at the end? Who knows.
American Express used to be the gold standard for customer service. Their call center is one of the worst of the worst to deal with (this should make all your shareholders proud!) I used to be a Merchant and had to agree to their terms. They alays held our feet to the fire. IF you are DISH Network you don't have to respond to American Express. I take back what I said about your customer service, you are one step above DISH which does take the award for the worst customer service in the world. Not only does DISH rip you off but then they fraudulantly bill you back for cancellation charges. Do your homework on-line about DISH - I am not alone.
Don't get an American Express if you think they care about their customers because they don't and whatever you do don't subscribe to DISH unless you want to get ripped off.
This report was posted on Ripoff Report on 09/05/2013 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express/internet/American-Express-and-DISH-Network-Poor-customer-service-ruined-credit-Internet-1082095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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