Theresa
  • Report: #867233

Complaint Review: American Family Insurance

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  • Submitted: Wed, April 11, 2012
  • Updated: Wed, April 11, 2012

  • Reported By: Consumer — Paradise Valley Arizona USA
American Family Insurance
Thunderbird and Tatum Phoenix, Arizona United States of America

American Family Insurance Bad Service Phoenix, Arizona

*Consumer Comment: I'd agree

*Consumer Comment: Ripoff?

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I went into this office to get a quote and asked about a group of general incidents I had heard about regarding American Family Insurance not covering claims (not about a specific person).  I wanted to hear American Family's side. The agent said that since I was asking such a question that I would be a bad client so he would not take me as a client!

I guess American Family thinks that it is above questions. If their attitude is like this now, imagine what they are like when it IS time to file a claim!!

This report was posted on Ripoff Report on 04/11/2012 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Family-Insurance/Phoenix-Arizona-/American-Family-Insurance-Bad-Service-Phoenix-Arizona-867233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I'd agree

AUTHOR: Robert - (U.S.A.)

You do sound like you would be a "problem client".

I really wonder what you expected with such a general question from an insurance agent.  The most you probably would have gotten is some "Generic" statement that I am sure you would have complained because you felt they were just "towing the company line".  He probably saved himself hours of aggravation by not taking you as a client.
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#2 Consumer Comment

Ripoff?

AUTHOR: Flynrider - (USA)

  I must have missed the part about where they ripped you off?  

" I went into this office to get a quote and asked about a group of general incidents I had heard about  "

   I'm not sure what "general incidents" are supposed to be, but I'm sure that the agent figured that time would be better spent not responding to vague inquiries.   I can't blame them for pegging you as a waste of time. 

" The agent said that since I was asking such a question that I would be a bad client so he would not take me as a client!  "

   Don't you agree with the agent's assessment?   It sounds like you do.  What's the ripoff?
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