- Report: #831833
Complaint Review: American Family Insurance
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| American Family Insurance
Internet United States of America |
|
American Family Insurance Complete lack of customer service Internet, Internet
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Initially the customer service rep was polite enough but when I offered to send over the sign authorization form allowing them to discuss the account with me, he got snippy and refused to accept WRITTEN, SIGNED authorization.
Then he repeatedly (over 5 times) refused to allow me to speak with a supervisor to clarify what authorization they required.
Extremely bad customer service - you would think they would care more about their own clients!
This report was posted on Ripoff Report on 01/31/2012 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Family-Insurance/internet/American-Family-Insurance-Complete-lack-of-customer-service-Internet-Internet-831833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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