- Report: #702223
Report - Rebuttal - Arbitrate
Complaint Review: American Family Mutual Insurance Company
American Family Mutual Insurance Company6000 American Parkway, Internet United States of America
American Family Mutual Insurance Company American Family Mutual Insurance does not cover auto claims, Internet
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At first they called and said it appeared that there was no other damage other then 2 flat tires and it needed an alignment. But then they ran into a hick-up because my vehicle has 20" tires and custom rims and I was not sold a "waiver" to cover those - nor was I ever told I needed a waiver. The underwriter said they would only pay for "factory tires" which for 2 tires and an alignment was going to be $343 so I said okay then put 2 tires on and I will pay for it. Then another hick-up - they tried to buy (2) tires and the tire dealer informed them that they are not allowed by their best practices to replace 2 tires on an all wheel drive vehilcle - that all 4 tires have to be replaced per tire requirements.
So American Family calls me and says well we don't believe that and we are only willing to cover the replacement cost of 2 tires not 4 plus your deductible is $500 so really we aren't going to cover anything. So now they are holding my car hostage waiting for me to agree to pay $900 for 4 new tires. I have paid this company $1500 a year for the past 6 years never having a claim and now when I need them they will not cover me. What a nightmare experience - do not use this insurance company - they are a complete rip-off.
This report was posted on Ripoff Report on 03/03/2011 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Family-Mutual-Insurance-Company/internet/American-Family-Mutual-Insurance-Company-American-Family-Mutual-Insurance-does-not-cover-702223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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