- Report: #1027556
Report - Rebuttal - Arbitrate
Complaint Review: American Family Mutual Insurance
American Family Mutual Insurance6000 American Parkway Internet United States of America
American Family Mutual Insurance AmFam Lies, deception, BAD customer service. AVOID them if at all possible. Internet
*Consumer Comment: Delay Deny Defend Tactics
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The other party admitted fault and AmFam agreed to the inital estimate amount. After supplemental damage was found, AmFam started dragging their feet. They gave my mechanic the wrong fax number to submit the report and then said they never received it. There goes another week. All the while, no one from AmFam has contacted me regarding any updates or problems. My claims adjuster never answers her phone and has a 5 day turn around to call me back. I always have to call until someone somewhere answers to get updates on why my car is taking so long. Another week later, still no check for the supplemental damage. My car has now moved back in production at the shop due to the stall at insurance. Now, they claim to have issued a check and mailed it two weeks ago?? Lies, deception, bad customer service. Avoid them if at all possible.
This report was posted on Ripoff Report on 03/12/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Family-Mutual-Insurance/internet/American-Family-Mutual-Insurance-AmFam-Lies-deception-BAD-customer-service-AVOID-them-1027556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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