- Report: #920404
Report - Rebuttal - Arbitrate
Complaint Review: American Financial & Automotive Services, Inc
American Financial & Automotive Services, Inc24 Waterway Ave., Ste 900 The Woodlands, Texas United States of America
American Financial & Automotive Services, Inc American Financial Warranty Corporation Warranty Can Be Interpreted to Deny Coverage on ANYTHING The Woodlands, Texas
1. They list struts specifically; because of the nature of the struts on this vehicle, they cannot operate without this component, and therefore, 'struts' and 'suspension components', since they are not brand-specific, should include the pump that MAKES THE AIRBAG AN OPERATIONAL STRUT.
2. The service department at Mercedes has verified that if the airbag had not deflated, the pump would not have failed. It ran continuously when the airbag was deflated, continually trying to fill it (we took it immediately to be serviced, so it was not negligence on our part) and therefore, burned out.
After several conversations with the dealer and the warranty company 9and supervisors), i was even told that I could not have the names of the dealerships that sell their warranties (though i am happy to look them up). I feel the coverage stated is not the coverage I've received and there is no willingness to work with me. The contract states struts (their argument to me is that it is not specifically listed - who knew you had to list every singlel part on every model car to get it covered under warranty?). The airbags are not struts - they're airbags without the pump, which again, only failed because the bags failed, which were covered. Now I'm left with an additional $1000 bill. What was the point of purchasing this warranty??????
DO NOT BUY an extended warranty from this company - spend the money with the original maker of the vehicle if you're going to buy one. All of my other warranties have been through the maker of the vehicle and the accountability is there. ASK who the warranty is through when you buy one - and BUYER BEWARE! This company is a rip-off!
This report was posted on Ripoff Report on 07/31/2012 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Financial-Automotive-Services-Inc/The-Woodlands-Texas-77380/American-Financial-Automotive-Services-Inc-American-Financial-Warranty-Corporation-Warr-920404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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