- Report: #437259
Report - Rebuttal - Arbitrate
Complaint Review: American Freight LLC
American Freight LLC1920 Watterson Trl C Louisville, Kentucky U.S.A.
American Freight LLC, American Freight LLC Getting what u pay for....or not?? Columbus Ohio
The next week came, the next week went. In the middle of the second I hadn't heard anything from the store, and called about my merchandise or if I needed to request my money back. Jesse said some but not all of the set had come in he could arrange delivery for what he had (the dresser, chest, and nightstand) to be delivered that day. I said okay but when my other stuff comes in will you guys deliver again without me paying twice. Shocked at hearing him tell me that I had to pick the remainder of my things up or pay another delivery fee when/if it comes in irritated me.
When the delivery guy called my cell phone I didn't understand him, and asked who the caller was. The driver then in a nasty, rude manner yells back at me that I didn't need to know who it was all I needed to know was whether or not I was expecting a delivery or not. He argued on the phone with me for about thirty minutes or more before I hung up, and contacted the store. He was then instructed to call back, and apologize to save the sale.
Long story short I paid for my furniture Feb. 23, 2009 today is Mar. 24, 2009, and I still don't have all of my furniture. I've been contacting the corporate office, and they exist for the sake of the company being able to say they actually have a corporate office. It's income tax season, and no one is perfect so Susan from corporate says in an angelic voice.
So know that seven hundred dollars will cost me double in attorney fees. Time used for court, Channel 6 news, Better Business Bureau, and my local Attorney Generals Office. But in the end good always comes out on top, so I'm sure I'll get my money back for my furniture, and the stress that came with this entire transaction. If you had a great experience with them kudos to you but I will never recommend this store to anyone that I care about or know.
This report was posted on Ripoff Report on 03/24/2009 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Freight-LLC/Louisville-Kentucky-40299/American-Freight-LLC-American-Freight-LLC-Getting-what-u-pay-foror-not-Columbus-Ohi-437259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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