• Report: #601285

Complaint Review: American Freight Ocala Florida

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  • Submitted: Sat, May 08, 2010
  • Updated: Sat, May 08, 2010

  • Reported By: Weezie Bake — Beverly Hills Florida United States of America
American Freight Ocala Florida
1600 southwest17th Ave. Ocala, Florida United States of America

American Freight Ocala Florida Went to pick up furniture I had on LAY-A-WAY ,hold. Told it was not available. Out of stock. Salespersons were very unprofessional and tried to blame me for paying via mail for 2 years. No refunds Ocala, Florida

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  Went to purchase a sectional at American Freight in Ocala,Florida.  Found a unique sectional in a rich color and micro-fiber fabric.  Put on lay-away. Paid $98.00 extra for fabric protection. Had 24 months to pay on it and remove from lay-a-way. Perfect plan for me because I was re-designing a room and needed time. Paid faithfully...more then minimum payment.  Contacted store periodically to make sure mail in payments were received.  I did receive receipts of payments, except for the last one made in March. Gave a four week pick up notice to store and was told at that time that last payment was not posted. I was told that the balance owed was incorrect, (higher then what I had) and  the furniture I had ordered was a little different then what they had in stock. Lay-a-way is supposed to be exactly what you pick out and are making payments on. It is obvious that they don't even put your order on lay-a-way...otherwise it would be in stock. I told them I would just wait until I could come in before making another and/or final payment. They were fine with that. Got to the warehouse on the exact date that pick up was due. What a mess.  My furniture was not even there.  They told me I must have come in and changed my order because they didn't even remember such a couch. They told me the company  had a no refund policy, even though my contract states differently.  They tried to get me to pick a different item and had NOTHING even close to what I had ordered.  Since I live over an hour away I had hired someone with a truck and trailer to follow me to pick up the furniture. I had to pay gas for both my vehicle and the other rented vehicle.  I was given lame excuses by very uncaring people. I was given a corporate number to call and offered "good luck". I want my money back OR the furniture I ordered, not settling for a replacement that I don't want. All this time I paid money for furniture that was not even put awy for me. This has got to be illegal.  This place has got to be accountable for ther actions.  What a big scam...and to think they are apying employees to rip you off. I will be bringing suit against American Freight as well as contact local news media to investigate this matter.

This report was posted on Ripoff Report on 05/08/2010 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Freight-Ocala-Florida/Ocala-Florida-34465/American-Freight-Ocala-Florida-Went-to-pick-up-furniture-I-had-on-LAY-A-WAY-hold-Told-i-601285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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