• Report: #237365

Complaint Review: American Freight Of Southern Ohio , American Freight Florence

  • Submitted: Wed, February 28, 2007
  • Updated: Fri, December 26, 2008

  • Reported By:Covington Kentucky
American Freight Of Southern Ohio , American Freight Florence
7102 Turfway Road , Florence, Kentucky U.S.A.

American Freight Of Southern Ohio - False Advertisement, Dishonest, Rude, Liars and worst of all No People Skills. Florence Kentucky

*Consumer Comment: I Have Some Insight Into The Furniture Industry

*Consumer Suggestion: AMERICAN FREIGHT

*UPDATE Employee: I help manage an American Freight store.

*Author of original report: American Freight Of Southern Ohio ~~ Florence, Ky store


*Author of original report: Finally !!!!! I WILL NEVER GO TO THIS STORE AGAIN AND NEITHER WILL FRIENDS AND FAMILY!!!!!!!!!!!!

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Have you ever heard the saying on TV from this company 90 SAME AS CASH JUST PULL UP TO THE DOCK AND WE CAN LOAD IT UP OR SAME DAY DELIVERY What a Crock of SH**!

I went into American Freight on 1/27/2007 and put close to $2,200.00 of bedroom furniture and a bar set in lay- away.I asked how much it was to deliver the furniture when I pay it off the sales guy said $90.00. I said ok and left with my paper work and receipt for the furniture.

On 2/10/2007 I went back to American Freight and asked for one of the bedroom sets and the bar stool to be taken off. As the sales guy was doing this another guy which turns out to be the deliver driver says the deliver charge is $95.00 depending on how many pieces you have.

After the sales guy took off the items I did not want the rude and annoying delivery driver says How many pieces does she have? the sales guy says 13." the delivery driver then says $115.00 to deliver.
I thought this bast***! So, me being me I lost my temper and told the sales guy then I ain't paying s**+*! I can go somewhere else. You are only 10 minutes from my house by car.

As I am leaving a manager walks up to me and says that he can work out something. The manager goes in the back with the deliver driver for a minute. The manager yells out $90.00 to deliver today. I then paid the full amount of the bill which was close to $1,500 since I took some Items off. The sales guy said between 5 and 5:30 2/10/2007 and confirmed it with the driver. I agreed had some more words to the manager about his rude driver and left.

About 1 hour go by and I get a call on my cell telling me that they did not have my sons bedroom set in stock and they needed to deliver everything on Wed or Thurs or I would have to pay a deliver charge twice. Hell No!. So, I agreed to Wed or Thurs.

Wednesday2/14/2007 rolls around no call so I called them. I was told that the mirror was broke when it arrived from the Tri-county store and they would call me Thursday to deliver. Yes I was ready to spit nails but said ok after expressing my opinion of American freights Business.

Thursday 2/15/2007 rolls around no call. I waited til 5 and called them informing them that if I did not have my stuff today that I wanted my money back today. The guy on the phone said come and get your money back then. I was on my way 30 min later I am at their desk and hear a guy say there she is. I replied yup here I am yo point! The guy goes in the back and gets the manager now surprisingly this is a different guy from 2/10/2007. He assures me that he can make it right and have my furniture to me by Friday no later than 9pm so I inform him that this is it Friday no later.

Well Friday2/16/2007 comes and the sales guy calls me and tells me that my youngest sons mattress was not in stock they were going to give him the next one up because of that and that everting else was there.

The DUMB A** driver gets there at 12:00 Midnight after I have worked 12 hours on my job. My kids swear up and down that the guy was on something by the way he was acting. The driver starts to unload the truck, as he is coming in I am marking off pieces on my receipt. Guess what! The mirror broke again coming out of the Tri-County store and the manager supposedly had called me and told me that it was not coming ( nope was not told that and had not talked to manager only talked to sales guy and was told everything was a go ).

On top of that the Queen size box spring would not fit up my steps so they had to put it back on the truck saying that I needed a split box spring. I was never asked what kind of box spring I needed. And was also told that I had to pay an additional $150.00 and another deliver charge for them to deliver the mirror and the split box spring. Wait a minute I am not paying another dime to you or anyone else in that company only funds that will be coming out of my pocket now is to my lawyer.

Saturday 2/17/2007 I then called the Tri-County store looking for a corporate # and was put on with the 2 manager I had spoke to in the Erlanger store I explained ever thing and was told he was going to make it right and not charge me for the split box spring and order a new mirror the mirror was not broke he says he watched them put it on the truck. He said he had a lot of delivers scheduled and could not get it to me for a few days.

2/27/2007 I then called and asked for the manager a smart A** guy asks for my name and then put me on hold for about 3 seconds. ( Come on if you have ever been in American freight you will know that it is a big store) the guy comes back and said I can not find him what is your last name. (My last name because you can not find him please my name is not a common name like sue or Jenny so I know he is being funny)

I gave him my last name and # he then started to cut me off acting like he could not hear me saying my #. I repeated myself over and over by the 4 time I said never mind my lawyer will just call you back. The guy says ok have him ask for me or ***. ( Oh you heard that though).

While on the phone talking to my lawyer they call me back (Da** thought he could not her my # ) Manager says we have your sons mirror. Wait what about the box spring he forgot that easily or there has been soooo many complaints that he can't keep up? I then refreshed his memory and he said I have to get back to you I have to check and see if they are in stock in Erlanger cause we do not have them here.

Let me inform you I have a nasty attitude when it come to my money cause as a single parent with 2 teenage boys I work d**n hard for mines NO ONE is going to take my money and run!

Well, today is 2/28/2007 still no word. I thought I would let others who even think of buying from them know to please go somewhere else.

This letter is also going to my lawyer and I will be checking to see if there is a corporate office for this company**

also I am sorry for it being so long but i wanted to tell the whole thing.

Covington, Kentucky

This report was posted on Ripoff Report on 02/28/2007 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Freight-Of-Southern-Ohio-American-Freight-Florence/-Florence-Kentucky-41042/American-Freight-Of-Southern-Ohio-False-Advertisement-Dishonest-Rude-Liars-and-worst-237365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I Have Some Insight Into The Furniture Industry

AUTHOR: Anthony - (U.S.A.)

I work for a furniture consolidator that specializes in furniture logistics, and we serve thousands of furniture retailers in several areas around the country. It's a tough job filling a truck, getting it across the country, and keeping waiting people happy.

People like low prices, and to get them, you have to be willing to exercise a great deal of patience.

First of all, you have to try to understand that it takes some time to get one piece of furniture from the manufacturer, or from an import dock to the point of sale. A truckload of furniture can consist of 80 pieces to that of a couple of thousand, depending on what it takes to fill a truck. Many consolidators have pieces from a dozen or more manufacturers headed to the same area of the country.

If a piece is broken in-transit, it can absolutely result in massive delays to get another one there fast, because a replacement piece has to be put with an entire truckload and sent back through the system all over again from the point of origin. It is not unusual for furniture to take two to three weeks from the time an order is place, until it arrives to the store. Truckload orders of furniture can be transported in far less time, but I can assure you that there are very few stores that take delivery of truckloads of furniture these days.

Furniture cannot usually be sent overnight, and if it were possible to send something as fragile as furniture overnight across the country, you would get it in literal pieces, because transporters specializing in fast movements of freight are rough on such freight. They literally throw it onto trucks. They slam it around. They crush boxes. They will spear boxes with forklifts. Furniture cannot be handled that way, and that is why companies such as ours, are hired by retailers and/or the manufacturers, because our employees take the care to treat furniture like you do a carton of eggs from the grocery store to your home.

I've come to know many fine people in the retail end of the furniture industry, and the number one issue I continually hear cited, has to do with the dealing with people who have absolutely no patience, who expect miracles to be performed when things go wrong, and who have no tolerance whatsoever for delays of any kind, even when problems occur due to completely unforeseen circumstances.

It sounds to me that there were issues that should have been far less confusing, such as the delivery fees charged. It is unfortunate that there were rude delivery drivers involved in this debacle as well. From the sound of things, at least one of those deliveries was made at a time when those men had been working a very long day, just as you had. Do they deserve to be held responsible for everything that went wrong with your purchase? Rudeness and changes in delivery prices are issues that deserve complaint, but in all the right ways and with all considerations being made to attempt to understand why they may have happened.

People serving the public have a tendency to react to rudeness expressed in a defensive manner, because they know that one of their job duties is to be polite as possible at all times, but there are limits to everything. My tolerance ends when someone uses profanity or raises their voice above a certain level. The two combined will result in an immediate removal of myself from the scene until such a point and time that the person can conduct themselves as either a gentleman or a lady.

American Freight certainly had no way of knowing prior to delivery that a set of box springs would not clear your entry into the home. Items previously in stock sold prior to your being able to take delivery of them, and being able to gauge what to have on hand at any given moment is a pure guessing game. And as I referred to previously, you have to understand that furniture deliveries from the manufacturer to retailers are often scheduled on a weekly basis, and most stores with lower volume sales are scheduled for delivery of inventory every two weeks.

Demanding immediate delivery of your pieces of furniture is pointless, unless you want to spend a couple of grand or more to buy exclusive use of a truck to get it there any faster. Your furniture is pooled with other deliveries to other retailers, and it takes time to get to each of them in succession.

I get a sense that the complainant who started this thread was than pleasant to deal with as a customer, and I can tell you that you can get more out of people by expressing dissatisfaction respectfully, than you can by hurling profanities and threats. Your points are just as valid, and people will respond to complaints faster, with more consideration, and with far more concern in making you a satisfied customer, if your complaints are offered with at least a decent amount of respect.

Threats are never a way to exact an immediate resolution to a problem. No attorney on the planet will find it worth the time and trouble to negotiate the fine points involved in making good a $1,500 purchase of furniture that was plagued with a few problems. So why offer such a baseless threat? My standard response to such nonsense is to reply with, "No problem. Would you like my home address now or later, so that I will be sure to get my subpoena?"

And last, but not least, regardless of what you last name is, and how many times you may have contacted someone regarding your order and issues, the world is filled with lots of other people. You are not as unique and special as you might think you are. Yes, you are a customer, but you are one of thousands or tens of thousands that furniture stores deal with every year. You cannot reasonably expect them to remember every person and their particular issues at the mention of a name, nor can most people recall your particular problems off the top of their head. It's a simple kindness on your part to refresh their memories just a wee bit, and/or to allow them the time to check into the details and to let them return your call in a few minutes.

Expect to have to go over details again and again, until they are resolved. Do it with respect, patience, and a little understanding, and the service you will receive will be pleasant, fulfilling, and you might make a friend or two in the process.

It's a shame to say it, but people who serve the public are far more likely to remember customers who were pleasant and kind to deal with, than those who are unpleasant and unkind, because there are so many more people who fit into the latter two categories, and unfortunately those kind of people are a dime a dozen.

Whatever happened to manners in this country?

Attitude is everything. And it's a motto to live by. I know I do.
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#2 Consumer Suggestion


AUTHOR: Shyne - (U.S.A.)

American Freight
Phone: 419-884-6178

2770 Lexington Ave, Lexington, OH 44906
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#3 UPDATE Employee

I help manage an American Freight store.

AUTHOR: Chris - (U.S.A.)

Many people who walk into our stores are paranoid because the prices seem to good to be true.........many of these same customers are simply waiting for something to go wrong, this way they can justify our pricing. Here are some tips to help us better serve you:

The reason we are able to offer such a great value for your dollar is because we have very little overhead. This is the reason we operate out of a warehouse. Also, we operate with a small profit margin which is why we deal in bulk. Handling such high volumes of merchandise is difficult and leaves a greater margin of error for things to go wrong. Which leads me to my next point.

American Freight is comprised of hundreds of hard working employees; all of whom strive to protect the integrety of the company. If a manager seems to be doing something unfair or cannot help you with your problem just ask to speak with another manager. Do not let the actions of an indivual reflect upon the integrety of a multimillion dollar corporation. We have all been hired to help our customers.

Every company has them. Trying to jeopardize the integrety of this company only proves just how weak your character really is. There is a reason these people do not work for the company anymore. Chances are they contributed to many of the problems these angry customers came across. We are continuously improving the quality of our employee base by weeding out the bad and bringing in the good.

Every one of our employees is trained to not promise an exact date of when a customer's order will be ready. We are required to tell each customer before we take their money, "once an order has been at least 75% paid, we have four weeks to have your furniture in stock (if it is not in stock the day you pay it off), if you have waited the full four weeks and we still do not have your furniture available, you are entitled to a FULL refund of the purchase amount."--this is written on every sales receipt.

Again, every company has them. The furniture we sell is not cheap. For this reason we cannot afford to replace every product a customer demands to have replaced. Not all of our warranties cover the negligence of a consumer or the misuse of our product after it has left the store. Just like any other furniture store there are limitations to what we can and cannot do. Furthermore, each of our stores contain a small clearance section where all of the products are sold as is, often times below cost. These products cannot be returned unless a customer was unaware of what they had purchased.

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#4 Author of original report

American Freight Of Southern Ohio ~~ Florence, Ky store

AUTHOR: L - (U.S.A.)

I see a Year later This company is still Rude and ripping people off. PEOPLE THERE ARE COMPLAINTS form 08 Recently.

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#5 UPDATE Employee


AUTHOR: Steve - (U.S.A.)

You are wrong about this company, I consider myself to be one of the best employees this company has and I dont think I would have been able to help you.
I understand you were very irate swearing at our hard working employees.
Treat people how you want to be treated!
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#6 Author of original report


AUTHOR: L - (U.S.A.)

I contacted this company and spoke to a manager that I clearly know I have spoken to before and he says he knows nothing of what I am talking about but he has heard of me. Crock of SH**! I ran down the details to him once more. He set a delivery date for the rest of my furniture that night.

Two delivery guys came out and to my surprise they were very nice. They had my son's bed frame and someone elses mirror. The driver wrote the mix us on the receipt for me and told me to call he would also let them know.

Well that evening I was helping my son put the bed frame together and found out that the frame should have been returned too. There was no bar in the middle and it kept on falling down when someone sat on it. OK NOT A JOKE ANYMORE!!!!!!
I am even more ready to take this company under.

The next day I called and spoke to someone different in the Florence store who tries to tell me he is going to help me heard it before not trying to hear it. (DON'T TALK ABOUT IT BE ABOUT IT!!!!!) I demanded I would be in there Thursday to pick up the other 2 items no more time.

This meant I had to pay someone else for their time and vehicle since my car is not big enough for such haul. But, I paid my delivery charge to this company and was cheated of that because they could not get there SH** together OH well not my FAULT!

And let me tell you how delayed this company is after I picked up my furniture spending more money and extra time out of my busy day about 1 week later the corporate office calls my cell phone and asks me what is going on. Saying that they just received my complaint from BBB and what can they do to resolve this.

Give me back half or all of my money if you want to be Honest about the whole thing. Not to mention one of the guys had the nerve to ask me to get on rip-off and clear things up!! HA! HA!!! I would not let a dog shop out of American Freight for a flee collar if you sold them!

Oh, and as for the signs of needing help in your windows, in the paper, and on Career Builders I hope people check your reputation before applying. People look for jobs that they can go far and not have to be ashamed of where they work.

SPREAD THE WORD!!!!!!!!!!!!
American Freight in Florence there is your good report you asked for!!!!!!!!!!!!
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