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  • Report: #325607

Complaint Review: American Freight

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  • Submitted: Sat, April 12, 2008
  • Updated: Fri, May 02, 2008

  • Reported By:FORT OGLETHORPE Georgia
American Freight
Perimeter Drive Chattanooga, Tennessee U.S.A.

American Freight I MUST BE THE WORST ONE THEY HAVE RIPPED OFF AND STILL DOING IT Chattanooga Tennessee

*Consumer Suggestion: Another Idea

*Consumer Suggestion: Another Idea

*Consumer Suggestion: Another Idea

*Consumer Suggestion: Don't let them get a way with it

*Author of original report: still not get anything

*Author of original report: still not get anything

*Author of original report: still not get anything

*Author of original report: still not get anything

*UPDATE Employee: Dear Robin

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Well here is my story: I went to American Freight to get all new stuff for my house. I just added on my bedroom and new bath to my house, so I went shopping for new stuff. I wish to God I had seen this ripoff report sooner about them. I got me a whole new bedroom suit and king size Simmons Beauty Rest mattresses. I got new living room suit. Oh btw I paid over $7,000.00 for all this stuff.

Well to start with while I was there I found out the Armoire I bought wasn't even in stock so I told them to forget it and just put my money back on my card that I really didn't need it. And also about the mattress that I got, before I left store after the salesman Derek Jeters told me my Simmons Beauty Rest was the best and it was $1500.00 so I thougth, you know more money, better quality bull crap not true. He told me no about the refund all sells final!! So I told him that I haven't even left the store. He said it would be in that Friday and would deliver it to me. So I said ok. So I got everything else the day I paid for it.

(I suggest anyone that gets something from there you open the box up and check to make sure all your stuff is ok and not broken.) When I got home and took it and put my new bedroom suit in my new bedroom to find out the Mirror, 1 of the night stands and now the other nightstand is peeling the wood off of it, and my king size headboard are broken. I called immediately the next day to tell them those items was broken. He (Derek) told me that they would bring out new ones to replace those that Friday when they brought the Armoire to me so I said ok.

Well Friday came around and heard nothing so I called. They said it didn't come on that truck and they only had the night stand and mirror in stock but they could get my headboard from another one. Well I waited again. 2 weeks went by still no truck come in with my stuff on it. Waited again, still not a one phone call yet from them so 2 weeks later I called again. They told me that they still didn't get it on the truck. Well after 5 weeks, I finally went up there and talked to John. But in the meantime, after a few days of having the bed the mattress started sinking in on one of the sides. So I called him about that too and told me when someone came out here to bring other things they would look at it. So I was like ok about that too. but after 5 weeks, talked to John and got his District/ Corporate # so he game me the number to some guy named Jay (i think) and he was making excuses for the other employees and managers and didnt' really care, acting like I was making it up about them. I told John I wanted the money back on the Armoire so finally after 2 hours of being there at A F he put my money back on my debit card.

John sent finally someone out here with the mirror and the other nightstand, but no headboard and they checked out the bed. some young boy come out here look at the bed and said definetly something was wrong with it so he called John to tell him, I heard him tell him it wasn't right how it was staying in and not coming back up. So he told me to bring it up there and they would exchange it with no problem. Well 2 days later I found someone to take me up there with the mattress. I got there and John wasn't there but some guy Jeff was, which supposed to been on manager duty. He wanted me to exchange it for something else cause they didnt' have anymore. I told him no I wanted this kind and if they didn't have it I wanted my money back. At first he acted like he could go it. then he called John and he told him no and he would be there in a minute. So John comes in and said they was a spot on the mattress so he coudn't exchange it til the spot has gotten rid of. Well I had no way of hauling it back to my house so I left it there. John left before I even left very unprofessional all of them. Then one of there employees came up to Jeff and said dang they some b****es aren't they? well my best friend looked at him and he grinned. so she said are you talking about us and he said no that he was talking about a customer ealrier.

Well the mattress got sent back to me with me paying delivery charge of $25 for them to bring it. And when I got it back they had dirt all over it, chips of wood on bottom where they pushed it on ground instead of picking it up when carrying it. and a hole in the bottom of the king size mattresss. I took it over there in 100% shape got it back in about 35% if that. They never exchanged it! so now i have a dirty, holey, $1500 mattress and a $2500 broken bedroom suite....... which is crappy!

Well I called him about the mattress when I got it back and he told me that maybe the people who brought it to me did it. So he supposed to check on it and call me back and let me know something... so over all time dealing with this crap has been over 2 1/2 months now. They supposed to bring me headboard when it comes in but still hasn't came in been like 8-10 weeks.

NO ONE NEEDS TO GO THERE AND I WOULD LOVE TO HAVE MY MONEY BACK FOR THIS CRAP AND GO GET MORE, BETTER QUALITY NOT FROM THERE THOUGH. I HOPE EVERYONE READS THIS AND DOES NOT GO THERE.!!!!!

Still waiting with a broken head board and a $1500 mattress broken in my dining room standing up....

Robin
FORT OGLETHORPE, Georgia
U.S.A.

This report was posted on Ripoff Report on 04/12/2008 02:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Freight/Chattanooga-Tennessee-37405/American-Freight-I-MUST-BE-THE-WORST-ONE-THEY-HAVE-RIPPED-OFF-AND-STILL-DOING-IT-Chattanoo-325607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Another Idea

AUTHOR: Will - (U.S.A.)

Even on debit cards often you have the right to dispute a charge just like a credit card within a certian period after it appears on your statement.

Get with your bank and see if you are eligable to dispute this. If you are they will reverse the charges. You'll have to provide your side and they'll have to prove they have delivered the order in full undamaged otherwise the charges will remain reversed.

Don't wait to check this out - time is your enemy on this avenue as it is generally 30 to 60 days depending on the cards policy.

Again, my opinion on what I'd do in your situation.
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#2 Consumer Suggestion

Another Idea

AUTHOR: Will - (U.S.A.)

Even on debit cards often you have the right to dispute a charge just like a credit card within a certian period after it appears on your statement.

Get with your bank and see if you are eligable to dispute this. If you are they will reverse the charges. You'll have to provide your side and they'll have to prove they have delivered the order in full undamaged otherwise the charges will remain reversed.

Don't wait to check this out - time is your enemy on this avenue as it is generally 30 to 60 days depending on the cards policy.

Again, my opinion on what I'd do in your situation.
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#3 Consumer Suggestion

Another Idea

AUTHOR: Will - (U.S.A.)

Even on debit cards often you have the right to dispute a charge just like a credit card within a certian period after it appears on your statement.

Get with your bank and see if you are eligable to dispute this. If you are they will reverse the charges. You'll have to provide your side and they'll have to prove they have delivered the order in full undamaged otherwise the charges will remain reversed.

Don't wait to check this out - time is your enemy on this avenue as it is generally 30 to 60 days depending on the cards policy.

Again, my opinion on what I'd do in your situation.
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#4 Consumer Suggestion

Don't let them get a way with it

AUTHOR: Will - (U.S.A.)

This is terrible and sounds like their standard mode of operation - ignore, ignore, ignore until they wear you down and you just give up.

I wouldn't let them get away with it. I'd take pictures of everything, document my conversations with them, dates, names, their actions, etc. Have my friend write down what he saw, heard them say, etc.

If it were me I'd file against them in small claims court. You don't need a lawyer, and it should be a miminal court fee, that they'll end up paying. Basically you tell your story, show your documentation, show your pictures, and they tell theirs - they don't have a leg to stand on "if" your story is accurate and ther are no store policies either posted in the store or on your paperwork that limits your rights. Make sure to take your friend to say what he directly saw and heard.

When they are served with the papers they'll probably fold like a lawn chair and make you a reasonable settlement instead of going to court as they know they will lose. Don't accept less than what will make it right with you as if they won't do it then the judge will make them.

I think they ""count"" on you just to give up and go away - so I wouldn't let them win their game. I think they don't ""count"" on people taking them to court and the very few that do, and I bet a few do, they probably deal with them.

Also, mattress manufacturers have warranties on their mattresses - contact them about the issue you are having - they should stand behind that issue. If they jerk you around about it being dirty, torn, etc tell them THEIR DEALER did that and THEY both profited on the sale and THEY can work that out between them. I'm not sure why the dealer did not refer you to the manufacturer in the first place on the mattress unless they are selling seconds that have no warranty - at any rate $1500 for a mattress is a ripoff in itself - mattresses are heavily discounted from list price.

I wish you the best of luck and feel your frustration and hope to see you report back that they didn't get away with it.

This is all my opinion and what I would do in the situation you described.
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#5 Author of original report

still not get anything

AUTHOR: Robin - (U.S.A.)

I called John today and he told me that he wouldn't be getting in any king size head boards for my bedroom suit so he offered me 100 dollars off a 2100.00 bedroom suit I bought plus the other nightstand has the wood coming off of it so that was total offer for both of them. Whatever!
Then he offered me 30% off but seen it would mean that he would be giving me back $650.00 so then he changed his mind again by saying he would replace the nightstand and give me $150.00; which is still not right.

The mattress is I guess just a 1549.99 lost plus taxes for me. They damaged it really bad and brought it back to me instead of exchanging it or giving my money back. The protection that I paid for will not cover all that to be cleaned. So I am screwed out of the money. And for your record Jay, nothing has been done since I wrote this complaint about your company, no phone calls, no updates, or anything.
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#6 Author of original report

still not get anything

AUTHOR: Robin - (U.S.A.)

I called John today and he told me that he wouldn't be getting in any king size head boards for my bedroom suit so he offered me 100 dollars off a 2100.00 bedroom suit I bought plus the other nightstand has the wood coming off of it so that was total offer for both of them. Whatever!
Then he offered me 30% off but seen it would mean that he would be giving me back $650.00 so then he changed his mind again by saying he would replace the nightstand and give me $150.00; which is still not right.

The mattress is I guess just a 1549.99 lost plus taxes for me. They damaged it really bad and brought it back to me instead of exchanging it or giving my money back. The protection that I paid for will not cover all that to be cleaned. So I am screwed out of the money. And for your record Jay, nothing has been done since I wrote this complaint about your company, no phone calls, no updates, or anything.
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#7 Author of original report

still not get anything

AUTHOR: Robin - (U.S.A.)

I called John today and he told me that he wouldn't be getting in any king size head boards for my bedroom suit so he offered me 100 dollars off a 2100.00 bedroom suit I bought plus the other nightstand has the wood coming off of it so that was total offer for both of them. Whatever!
Then he offered me 30% off but seen it would mean that he would be giving me back $650.00 so then he changed his mind again by saying he would replace the nightstand and give me $150.00; which is still not right.

The mattress is I guess just a 1549.99 lost plus taxes for me. They damaged it really bad and brought it back to me instead of exchanging it or giving my money back. The protection that I paid for will not cover all that to be cleaned. So I am screwed out of the money. And for your record Jay, nothing has been done since I wrote this complaint about your company, no phone calls, no updates, or anything.
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#8 Author of original report

still not get anything

AUTHOR: Robin - (U.S.A.)

I called John today and he told me that he wouldn't be getting in any king size head boards for my bedroom suit so he offered me 100 dollars off a 2100.00 bedroom suit I bought plus the other nightstand has the wood coming off of it so that was total offer for both of them. Whatever!
Then he offered me 30% off but seen it would mean that he would be giving me back $650.00 so then he changed his mind again by saying he would replace the nightstand and give me $150.00; which is still not right.

The mattress is I guess just a 1549.99 lost plus taxes for me. They damaged it really bad and brought it back to me instead of exchanging it or giving my money back. The protection that I paid for will not cover all that to be cleaned. So I am screwed out of the money. And for your record Jay, nothing has been done since I wrote this complaint about your company, no phone calls, no updates, or anything.
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#9 UPDATE Employee

Dear Robin

AUTHOR: Jay Khan - (U.S.A.)

Here at American Freight we strive to please and accommodate our customers to the best of our ability. We receive all merchandise packaged and shipped directly from the manufacturer. In the event where a shipment is delivered to your home with some kind of damage or defect to the product we replace the merchandise as quickly as possible. There are times when we must wait for another shipment in order to replace the merchandise in question. In situations like this one it may take several weeks to receive our shipment from the manufacturer. This situation is certainly regrettable, and I offer an apology to those affected by it. It is our understanding that this problem has been effectively resolved. Please contact the Regional Manager if the problem persists.
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