• Report: #324584

Complaint Review: American Freight

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  • Submitted: Tue, April 08, 2008
  • Updated: Tue, August 05, 2008

  • Reported By:Richmond Kentucky
American Freight
272 New Circle Road Lexington, Kentucky U.S.A.

American Freight Bait and Switch, Failure to Deliver Lexington Kentucky

*Consumer Comment: Treat them like the back door cheapskates they are..

*UPDATE Employee: Dear Christine

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On 3/10/2008 my husband and I went out to Lexington KY in order to purchase a new couch set from American Freight. We have small children so we decided to go with the cheapest couch set they have since our last (more expensive) couch only lasted 2 years. We paid in full when we ordered and were told that a truck would come in and our couch set that we ordered would be delivered in two weeks time. Our receipt gave a delivery date of 3/21/2008.

Well we waited two weeks and on 3/21/2008 after waiting all day we finally called them. We were told that not enough of that set came in on the truck and we would have to wait 3 more weeks for it. We were assured that we were at the top of the list and that we WOULD get our couches in three more weeks. I was not pleased with this but decided to be understanding and told them that was fine that I would see them in 3 more weeks.

Three weeks have gone by now. I called them today just to check up on my order and find out a delivery date. When I called I was told that my couch wouldnt be in now till JUNE. They have had my money now for 5 weeks. And now I wont get it for another 2 months? I asked the person if they issued refunds and was informed that no they dont issue refunds. Both times that I have called they asked me if I wanted to come in and get another couch set and that I would have to make up the difference. Today he said to me " Im looking at a couch set now that we have in stock. Its X amount of money (over $100 more than what I paid for the one I bought) if you pay the difference we can deliver that one to you."

Im sorry but I ordered a cheap couch set because thats what I want. I want a cheap couch set because I have three small children and I dont want to pay for another expensive couch and have it trashed in two years time. We are not made of money. Raising children is expensive. Not everyone has the extra money to just upgrade to another couch set and pay the difference. I would be perfectly happy if they had offered for THEM to eat the difference in cost. Personally after 5 weeks time, two delivery dates later I think thats only fair. Unfortunatly Im not the type of person who can get mean or rude with people like this. I find it very hard to get mean with people even if they are dicking me around. Oh well. Lets see what my lawyers can do.

This is just another forewarning to people before they choose to buy furniture from this company.

Richmond, Kentucky

This report was posted on Ripoff Report on 04/08/2008 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Freight/Lexington-Kentucky/American-Freight-Bait-and-Switch-Failure-to-Deliver-Lexington-Kentucky-324584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Treat them like the back door cheapskates they are..

AUTHOR: Samu - (U.S.A.)

I have dealt with American Freight before, a few times, sometimes you can find good stuff for really cheap, it comes with a price however...

They will try to sell you crap you don't want, so much so, it makes you uncomfortable. They'll try to cheat you into lay-a-ways and teflon protection and warranties and blah blah blah..

Ignore all that stuff, they're a back door yard sale furniture equivalent to drug dealers, seriously play the game if you're gonna deal with them, everything they say is crap.

*The clear coat protection stuff they charge you 79 plus for usually entails them taking a teflon spray that you could pick up yourself and spraying it out onto your furniture from an old squirt bottle, it's not consistant and it's a quick sloppy job, right before they load it up for you, skip it.
*Lay-A-Way? - Oh my gosh, you can't trust that how could you, they will take your money, stuff it into an unmarked plain envelope and throw it to the side or under the counter, I've watched them do it to other people and just think, my god, you don't know where that's going at all.
*Delivery? Please.... they don't even know how to help you load stuff onto your truck correctly, I doubt I'd trust them to handle my stuff while i'm not there, much less have it driven to me. I don't think so! *NO*

If you're gonna buy furniture from them, come with enough cash for the purchase, tell them you wanna drive away with it that day, hold the cash in your hand and make them bring it to the loading dock, and trust me they'll do it, inspect it there, act iffy and unsure while you inspect the furniture, if it looks all good to you, it's probably a great deal, then give them the cash and load it up yourself, don't let them touch it, they'll get it dirty anyways.

Get outta there, and consider it a AS-IS purchase at that point.

Doesn't change the fact they act more consumer friendly than they are, but if you're going after the deal, play it smart and fight fire with fire. Don't buy anything super expensive, if you're looking for a large living room suite or bedroom set, go to a reputable furniture store that you trust, we only go there to get "accessory" furniture, like couches for the video game room, and a guest mattress. .etc. (all of which are fine, holding up to their respective usefulness)

If you're ever in doubt, walk away, because they aren't gonna help you out, and they don't care what you ordered or whether it was delivered with white glove service, they work on low level commission of some sort, and they'd rather just sit in the warehouse and smoke cigarettes, than seriously deal with you.
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#2 UPDATE Employee

Dear Christine

AUTHOR: Jay Khan - (U.S.A.)

Here at American Freight we offer a wide selection of product for every price range. The incredible savings that we pass along to our customers puts much of the inventory in very high demand. Every shipment provides us with only a select number of each set. If your purchase does not come in on our first shipment you will be put to the front of the list on the next. We understand that not every customer is willing to wait several weeks for their merchandise to come in. In situations like this one and others, where our customers wait is prolonged, we are more than happy to offer discounts on upgraded furniture or a full refund. Please contact your local American Freight Superstore and ask for the Regional Managers phone number if you have any general questions. Our customers are our number one priority, and we continue to dedicate all of our resources to provide you with not only great customer service, but quality furniture at affordable prices.
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