• Report: #779193

Complaint Review: American Freight

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  • Submitted: Tue, September 20, 2011
  • Updated: Mon, October 17, 2011

  • Reported By: daugher still waiting 4 bed — Fairborn Ohio United States of America
American Freight
2800 Springboro Pike, Moraine Ohio 45439-1808 Internet United States of America

American Freight Daughter Still Waiting On Bed Internet

*UPDATE Employee: Customer Service

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 I came into American Freight store for the first time on 8/15/11, and purchased 2 twin beds sets and the Daydreamer bedroom suite for delivery, (in which I paid $75 just for delivery) I am yet to received the headboard for bed and it has now been 1 month and 5 days, everytime I call I am told it's on the way or tomorrow. David Ramirez was my salesperson but on 9/20/11 I spoke with Adam (who stated he was the manager),and had know idea what was going on and proceeded to be rude and make smart remarks. When asked how he would feel if his daughter kept asking when her bed would come? He stated it doesn't matter my daughter would have a bed. I was very patient and understanding and only became angry after waiting over a month. The company did not wait for payment and I consumer should not have to wait for merchandise.

This report was posted on Ripoff Report on 09/20/2011 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Freight/internet/American-Freight-Daughter-Still-Waiting-On-Bed-Internet-779193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Customer Service

AUTHOR: American Freight - (United States of America)

We are sorry to hear that your experience with American Freight has not met your expectiations.  We strive for 100% customer satisfaction, and to that end we invite you to call our corporate office toll free at 866-884-6178.  Ask to speak with customer service.  Our customer service manager will investigate the matter and help to remedy the issue.  Please, let us help make this right 866-884-6178 

-American Freight
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