• Report: #462312

Complaint Review: American Greetings Corporation - AG Interactive

  • Submitted: Wed, June 17, 2009
  • Updated: Tue, July 06, 2010

  • Reported By:Titusville Florida
American Greetings Corporation - AG Interactive
One American Road Cleveland, Ohio U.S.A.

American Greetings Corporatio - AG Interactive - BlueMountain.com ripoff. No way to contact them either by phone nor by email Cleveland Ohio

*Consumer Comment: I Find This Rebuttal Hard to Believe...

*UPDATE Employee: Information incorrect and customer was refunded in 24 hours when Blue Mountain was contacted

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A year ago I signed up for a membership with BlueMountain.com (AG interactive). I paid with Paypal. I had no intention of renewing that membership, but several days ago I got an email from Paypal notifying me I had sent $15.99 to BlueMountain. I found Bluemountain's tel. # 888-254-1450. Right by its side it says "We are open Monday through Friday, 8:00 am to 8:00 pm EST", but this happens to be just an automated phone system. Nobody will ever answer the phone during those hours. They even admit this on another page that I found afterwards, where they say "Why Did You Switch to an Automated Phone System? Our automated phone system can answer a larger number of customers' questions at the same time, and is available to you 24 hours a day, seven days a week...". So I was unable to contact them on the phone. I sent them a message using a form on their website. They said they would get back to me within 24 to 48 hours. That never happened. I asked Paypal to help me, but they said the charges were not unauthorized. When I signed up with BlueMountain I was not aware that by adding my Paypal's account I was signing up for a recurring billing. Paypal sent me instructions on how to stop future charges, but I still had the hope Bluemountain would reimburse my money. I emailed them to help@support.bluemountain.com. All I got was an automated reply saying: "Thank you for contacting BlueMountain.com Customer Support. In order to provide you with the best possible support, we have recently launched our brand new Help pages. Here you will find answers to the most commonly asked membership questions. You will also have an opportunity to contact our BlueMountain. Customer Support team with any additional questions you may have. Please visit the BlueMountain Help pages at: http://www.bluemountain.com/help/index.pd ...". Not such a Customer Support team was there. So there is no possible way to contact them. I feel very aggravated and scammed with all this. I would never advise anyone to get registered with them.

Romina
Titusville, Florida
U.S.A.

This report was posted on Ripoff Report on 06/17/2009 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Greetings-Corporation-AG-Interactive/Cleveland-Ohio-44144/American-Greetings-Corporatio-AG-Interactive-BlueMountaincom-ripoff-No-way-to-contac-462312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I Find This Rebuttal Hard to Believe...

AUTHOR: Lynda - (U.S.A.)

I haven't even ATTEMPTED the phone charade, due to the fact that I keep getting the identical email back from these thieves!  In my case, the two times I used the service it worked, and it was during my trial period.  Then I tried using it again; came up "email addresses invalid."  Since I work in e-commerce and I know there are temporary glitches all the time, I just laughed it off.  And then I tried on July 4 to send greetings to 20 friends/family.  Each email on my list came back "email address invalid."  I thought this was odd, since I use these email addresses all the time.  I tried it two more times.  Same thing.

But revenge is sweet.  I am now about to reply to their fourth email, which gives me the same link it always does, which every time I use it I get the same response, which is I'm stuck with them till next April.  And what I do now is, I copy/paste their latest response, along with my latest response, and I send copies of the correspondence to five friends at a time.  Oddly enough, the same email addresses you pronounced "invalid" are working just fine!

And I've just received my first response.  It seems one of my friends tried the "free trial," tried to send greetings to email addresses she uses all the time, and...yup, you guessed it!  "Email address invalid" every time!

Needless to say, after reading my emails, she is very grateful her "trial" didn't work, and she has no further plans to pursue any involvement with BlueMountain.com.  And honey...believe me when I tell you...I am just getting started!

 

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#2 UPDATE Employee

Information incorrect and customer was refunded in 24 hours when Blue Mountain was contacted

AUTHOR: American_greetings_supervisor - (U.S.A.)

Signing up for BlueMountain.com using Paypal as your payment method does NOT automatically sign you up to be charged each year. When you first sign up for a trial period using any payment method it states in bold letters immediately above your payment info that you will be charged if you do not cancel your trial membership within the specified days AND you will be billed each year. This is how most companies set up free trials and it is to the benefit of the customer as most want to continue the membership.

This customer specifically contacted us on 6/17/09 9:19am EST and was responded to on 6/18/09 11:54am with a refund and confirmation number. The customer didn't choose the right prompts to get to a live person.

The problem is people tend to click through items they are purchasing without reading any other information. In this case the information is not hidden, in small print or located somewhere else; it is immediately above where you input your payment information and the font is the same size as the rest of the information. This is not only true in this case, but in general that people click through without reading the other information.
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