- Report: #823390
Report - Rebuttal - Arbitrate
Complaint Review: American Greetings
American GreetingsOne American Road, Cleveland, Ohio 44144-2398 Internet United States of America
American Greetings Does not allow web cancellation of "free trial" accounts which require users to enter credit card information Cleveland, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
My membership wasn't cancelled as should have been following a phone call to American Greetings. On the phone, there were also limited business hours and extended hold times. When I made an email communication regarding why the membership wasn't cancelled, American Greetings sent this back:
"Thank you for contacting AmericanGreetings.com Customer Support.
Members are required to cancel trial memberships during the trial period. Since we did not receive any communications from you before the trial period was over, your account was billed only [$19.99] on 01/13/2012 for a full year of continued membership. Consequently, your membership is no longer refundable per the Terms of Sale you were given when you signed up."
If one considers what must be thousands of people who try, but can't cancel trial subscriptions--this simply seems dishonest and designed to not really make it free trial.
This report was posted on Ripoff Report on 01/16/2012 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Greetings/internet/American-Greetings-Does-not-allow-web-cancellation-of-free-trial-accounts-which-require-823390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.