• Report: #823390

Complaint Review: American Greetings

  • Submitted: Mon, January 16, 2012
  • Updated: Mon, January 16, 2012

  • Reported By: San Francisco, CA — San Francisco California United States of America
American Greetings
One American Road, Cleveland, Ohio 44144-2398 Internet United States of America

American Greetings Does not allow web cancellation of "free trial" accounts which require users to enter credit card information Cleveland, Internet

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Once you have entered your credit card information to American Greetings, and try to cancel during the trial period, their web help portal indicates this cannot be done over the web. For a web-based service, this is clearly throwing up an obstacle that many people won't pass. It is impossible to determine this questionable business practice before signing up, since NO information about how to cancel a subscription is provided prior to entering your credit card information and signing up. Here's the help on how to cancel: http://www.americangreetings.com/help/onlinecancel.pd?Category=Membership%20Info&SubCCat=Paid%20Membership&QuestionID=2914

My membership wasn't cancelled as should have been following a phone call to American Greetings. On the phone, there were also limited business hours and extended hold times. When I made an email communication regarding why the membership wasn't cancelled, American Greetings sent this back:

"Thank you for contacting AmericanGreetings.com Customer Support.

Members are required to cancel trial memberships during the trial period. Since we did not receive any communications from you before the trial period was over, your account was billed only [$19.99] on 01/13/2012 for a full year of continued membership. Consequently, your membership is no longer refundable per the Terms of Sale you were given when you signed up."

If one considers what must be thousands of people who try, but can't cancel trial subscriptions--this simply seems dishonest and designed to not really make it free trial.

This report was posted on Ripoff Report on 01/16/2012 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Greetings/internet/American-Greetings-Does-not-allow-web-cancellation-of-free-trial-accounts-which-require-823390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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