• Report: #985225

Complaint Review: American Hearthland insurance

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  • Submitted: Thu, December 20, 2012
  • Updated: Fri, December 21, 2012

  • Reported By: RJ — Algonquin Illinois United States of America
American Hearthland insurance
5700 Old Orchard Rd Skokie, Illinois United States of America

American Hearthland insurance American heartland insurance skokie IL the worst customer service i have ever gotten! their client hit my menu board and after 3 months i was offered 1/3 of the price of it and was told take it or leave it! RON CLARK IS WHO I SPOKE WITH NO Skoile, Illinois

*Consumer Comment: Quit wasting your time with them.

*Author of original report: American Heartland Insurance of skokie IL, no professionalism, braltely used profantiy throughout the whole converstion no respect no regard for anyone the absolute worst! customer service!

*Author of original report: Worst customer service by American Heartland insurance of skokie IL RON CLARK has no business dealing with customers i cannot imagine anyone insuranced with this company willingly horrible

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Hi, I would like to file a complaint against "American Heartland insurance Skokie IL, approximately 3 months ago i had one of their clients hit my menu board and bent the menu board down the middle broke the front door cracked the other door completely demolished my menu board. I had filed a claim with American heartland since they were the insurer of the client that had hit the menu board. I was told my Julie Driscoll to send the pictures and the estimates of the damage and what would cost to repair it would be "estimates". after waiting about a month or so i called julie back and left a message with NO reply for 1 week i called back and requested to talk to julie about my claim and was transferred to her voice mail for the second time. after waiting another week and still NO RESPONSE from Julie I decided to call for the THIRD TIME  and DEMANDED to talk with Julie. I finally get through to her and she says "i haven't received your pictures" so i told her that i would resend them again which i did the same day. after waiting yet another week with NO RESPONSE YET AGAIN!. so i decided to call again and demanded that I talk with her. she then proceeds to tell me that she had received the pictures and was waiting for an "approval" from her manager and would call me back sometime next week to discuss the details. I waited TWO WEEKS! and got no reply or response from Julie and  called american heartland to discuss the details of my claims YET AGAIN. Julie then proceeds to tell me how they can pay for $1800 of the damages when i clearly would cost me around $4500 to replace the smashed menu board proven from the estimates that were provided. I proceeded to tell Julie That was NOT ACCEPTABLE AND i would like to talk to someone to explain that If someone HAD Smashed your "property" and it needs to be replaced how can I get it replaced for 1/3 of the price when it clearly cost a MUCH more to (FIX) REPLACE  and the estimates CLEARLY SHOW THE DETAILS.  she then proceeds to tell me that I NEED to speak with her manager "RON CLARK" I CALLED RON CLARK FOR 3 WEEKS AND LEFT SEVERAL MESSAGES with NO REPLY FROM RON decided to call today and demanded I speak with him and after CALLING BACK 5 TIMES AND GETTING HIS VOICE MAIL! I called back the SIXTH TIME and finally got through to him so after waiting over 3 months FOR THIS CLAIM he tells me IN A VERY UNPROFESSIONAL MANNER "TAKE IT OR LEAVE IT"   and proceeded to use profanity!. IS THIS COMPANY REAL? I HAVE NEVER DEALT WITH SUCH POOR CUSTOMER SERVICE FROM ANYONE, ANYWHERE. I cannot believe that  people actually have insurance with this WORTHLESS COMPANY! I HAVE ALSO FILED A COMPLAINT WITH MY INSURANCE COMPANY AND WILL do everything i can to get my money from this WORTHLESS COMPANY "AMERICAN HEARTLAND INSURANCE SKOKIE IL" RON CLARK THE WAY YOU TALK TO PEOPLE IS VERY DISRESPECTFUL AND RUDE THE USE OF PROFANITY is unimaginable to any business professional. HOW CAN THIS COMPANY  EMPLOYE SUCH INDIVIDUAL THAT HAVE NO RESPECT FOR their work, loyalty to their customers, respect for their customers! THIS COMPANY ALREADY HAS "F" RATING WITH THE BBB. PATHETIC  WORTHLESS COMPANY AND EMPLOYEES WITH NO REGARD FOR THEIR CLIENTS OR ANYONE. SHOCKED TO THAT YOU ARE STILL IN BUSINESS!

This report was posted on Ripoff Report on 12/20/2012 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Hearthland-insurance/Skokie-Illinois-60077/American-Hearthland-insurance-American-heartland-insurance-skokie-IL-the-worst-customer-s-985225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
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#1 Consumer Comment

Quit wasting your time with them.

AUTHOR: Flynrider - (USA)

" WILL do everything i can to get my money from this WORTHLESS COMPANY "AMERICAN HEARTLAND INSURANCE SKOKIE IL"  "

    Take a breath.    What you don't seem to realize is that this insurance company does not owe you anything.   The driver that damaged your menu board is the only one with legal responsibility.  He may have a policy with this company that covers his liability, but that's between them.   The party that legally owes you for the damage is the party that did the damage. 

   Stop wasting your time with this insurance company.   Simply file a small claims suit against the person that damaged your property.   It's cheap and there are no lawyers required.   IL has a small claims limit of $10K so you should be fine there.  

   There are a few things that might happen once this is done.  The insurance company might pay the claim as soon as you file suit.    Otherwise, they may have to explain to a judge why your claim is worth $1800 instead of $4500.    If you have good documentation on the damage costs, you should win handily.    This should take much less than the 3 months you've already wasted sparring with this insurance company.


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#2 Author of original report

American Heartland Insurance of skokie IL, no professionalism, braltely used profantiy throughout the whole converstion no respect no regard for anyone the absolute worst! customer service!

AUTHOR: RJ - (United States of America)

Hi,
I would like to file a complaint against "American Heartland insurance Skokie IL, approximately 3 months ago i had one of their clients hit my menu board and bent the menu board down the middle broke the front door cracked the other door completely demolished my menu board. I had filed a claim with American heartland since they were the insurer of the client
that had hit the menu board.

I was told my Julie Driscoll to send the pictures and the estimates of the damage and what would cost to repair
it would be "estimates". after waiting about a month or so i called julie back and left a message with NO reply for 1 week i called back and requested to talk to julie about my claim and was transferred to her voice mail for the second time. after waiting another week and still No response from Julie I decided to call for the third time!  and Demanded!
to talk with Julie. I finally get through to her and she says "i haven't received your pictures" so i told her that i would resend them again which i did the same day.

 After waiting yet another week with No Response yet again!. so i decided to call again and demanded that I talk
with her. she then proceeds to tell me that she had received the  pictures and was waiting for an "approval" from her manager and would  call me back sometime next week to discuss the details. I waited Two Weeks! and got no reply or response from Julie and  called american heartland to discuss the details of my claims yet again!. Julie then
proceeded to tell me how they can pay for $1800 of the damages when i clearly would cost me around $4500 to replace the smashed menu board proven from the estimates that were provided.
 
I proceeded to tell Julie That was not acceptable i would like to talk to someone to explain that If someone had Smashed your "property" and it needs to be replaced how can I get it replaced for 1/3 of the price when it clearly cost a MUCH more to (FIX) Replace  and the estimates clearly show details!.  she then proceeds to tell me that I NEED to speak with her manager "Ron
Clark" I called Ron Clark for three weeks and left several messages with no  reply from RON  I decided to call today and demanded I speak with him and after calling back five times and getting his voice-mail!! I called back the sixth time and I finally got through to him so after waiting over 3 months for this claim he tells me in a very unprofessional manner!! "TAKE
IT OR LEAVE IT"   and proceeded to use profanity!. This company real? I have never dealt with such poor customer service from anyone anywhere.

 I cannot believe that  people actually have insurance with this worthless company! I have also filed a complaint with my insurance company and will do everything i can to get my money from this worthless company "American Heartland Insurance of  Skokie IL" RON CLARK the way you talk to people is very disrespectful and rude the use of profanity is
unimaginable and very unnecessary  to any business professional. how can this company employ such indivuduals that have no respect for their work, loyalty to their customers and respect for their customers!.
 
This company already has "F" rating with the BBB Pathetic worthless company and its employees with no regard for their clients or anyone shocked to see that you are still somehow in business. This company should be banned from operating their employees have no respect for anyone i cannot believe employees like Ron Clark work for this company and get paid to work!
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#3 Author of original report

Worst customer service by American Heartland insurance of skokie IL RON CLARK has no business dealing with customers i cannot imagine anyone insuranced with this company willingly horrible

AUTHOR: RJ - (United States of America)

Hi, I would like to file a complaint against "American Heartland insurance Skokie IL, approximately 3 months ago i had one of their clients hit my menu board and bent the menu board down the middle broke the front door cracked the other door completely demolished my menu board. I had filed a claim with American heartland since they were the insurer of the client that had hit the menu board. I was told my Julie Driscoll to send the pictures and the estimates of the damage and what
would cost to repair it would be "estimates". after waiting about a month or so i called julie back and left a message with NO reply for 1 week i called back and requested to talk to julie about my claim and was transferred to her voice mail for the second time. after waiting another week and still NO RESPONSE from Julie I decided to call for the THIRD TIME  and DEMANDED to talk with Julie. I finally get through to her and she says "i haven't received your pictures" so i told her that i
would resend them again which i did the same day. after waiting yet another week with NO RESPONSE YET AGAIN!. so i decided to call again and demanded that I talk with her. she then proceeds to tell me that she had received the pictures and was waiting for an "approval" from her manager and would call me back sometime next week to discuss the details. I waited TWO WEEKS! and got no reply or response from Julie and  called american heartland to discuss the details of my claims YET
AGAIN. Julie then proceeds to tell me how they can pay for $1800 of the damages when i clearly would cost me around $4500 to replace the smashed menu board proven from the estimates that were provided. I proceeded to tell Julie That was NOT ACCEPTABLE AND i would like to talk to someone to explain that If someone HAD Smashed your "property" and it needs to be replaced how can I get it replaced for 1/3 of the price when it clearly cost a MUCH more to (FIX) REPLACE  and the estimates CLEARLY SHOW THE DETAILS.  she then proceeds to tell me that I NEED to speak with her manager "RON CLARK" I CALLED RON CLARK FOR 3 WEEKS AND LEFT SEVERAL MESSAGES with NO REPLY FROM RON decided to call today and
demanded I speak with him and after CALLING BACK 5 TIMES AND GETTING HIS VOICE MAIL! I called back the SIXTH TIME and finally got through to him so after waiting over 3 months FOR THIS CLAIM he tells me IN A VERY UNPROFESSIONAL MANNER "TAKE IT OR LEAVE IT"   and proceeded to use profanity!. IS THIS COMPANY REAL? I HAVE NEVER DEALT WITH SUCH POOR CUSTOMER SERVICE FROM ANYONE, ANYWHERE. I cannot believe that  people actually have insurance with this WORTHLESS COMPANY! I HAVE ALSO FILED A COMPLAINT WITH MY by Browse to Save">INSURANCE COMPANY
AND WILL do everything i can to get my money from this WORTHLESS COMPANY "AMERICAN HEARTLAND INSURANCE SKOKIE IL" RON CLARK THE WAY YOU TALK TO PEOPLE IS VERY DISRESPECTFUL AND RUDE THE USE OF PROFANITY is
unimaginable to any business professional. HOW CAN THIS COMPANY  EMPLOYE SUCH INDIVIDUAL THAT HAVE NO RESPECT FOR their work, loyalty to their customers, respect for their customers! THIS COMPANY ALREADY HAS "F" RATING WITH THE BBB. PATHETIC  WORTHLESS COMPANY AND EMPLOYEES WITH NO REGARD FOR THEIR CLIENTS OR ANYONE. SHOCKED TO THAT YOU ARE STILL IN BUSINESS!
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