- Report: #962781
Report - Rebuttal - Arbitrate
Complaint Review: American Heartland Insurance Company
American Heartland Insurance Company5700 Old Orchard Road Suite 300 Skokie, Illinois United States of America
American Heartland Insurance Company United Equitable Group, LTD Impossible to Reach Skokie, Illinois
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A couple of weeks later, on October 12 I was informed that my pictures still had not arrived so I sent them again to the same address and by all appearances, the email was finally sent. When I called again to check the status, I was told my Darlene that my photos still had not been found. I emailed them directly to Darlene and received confirmation that she received the pictures. A week later, I attempted to contact Juliette who said that Darlene had not sent her the pictures. A week after that (Today) I called again to check the status. Today was the first time Juliette actually picked up her phone. She informed me that the claims technicians were still reviewing my claim and that she had spoken to my father yesterday. My dad is out of the country and has been for the past 4 days. He hasn't spoken with anyone. I called back and asked to speak with a supervisor. As usual, I was sent directly to voicemail to some guy. I left a message with him and haven't heard back yet. I'm not dealing with someone who lies to me, so I called my insurance company (American Family) and my car is being repaired on Monday. It took 5 minutes for American Family to deal with this. I'm looking forward to hearing back from American Heartland. I guess it's the insurance you get when no place else will. Horrible experience, horrible employees, and I can't wait until this is over. You wouldn't believe how many times I've had to listen to Sade while on hold with them.
This report was posted on Ripoff Report on 10/31/2012 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Heartland-Insurance-Company/Skokie-Illinois-60077/American-Heartland-Insurance-Company-United-Equitable-Group-LTD-Impossible-to-Reach-Skoki-962781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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