- Report: #649087
Report - Rebuttal - Arbitrate
Complaint Review: American Home Mortgage Servicing, Inc.
American Home Mortgage Servicing, Inc.1525 S Belt Line Rd Coppell, Texas United States of America
American Home Mortgage Servicing, Inc. AHMSI Rip-Off Scam-artists to the highest degree!!! They refuse to mail my billing statements!! Coppell, Texas
*Consumer Comment: Try to get back to the paper system so you can send payments registered or certified mail!
*Author of original report: Resolution
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I have been trying, repeatedly, to get our mortgage statements in the mail. I (foolishly) signed up for paperless billing. Ever since then I have had NOTHING BUT TROUBLE with this company!!!!
I cannot log into our account- EVER- I have called them at least 10 times about this and I keep getting the runaround. The call rep keeps saying they are mailing our statement (When they only send it by email). All of their other correspondence arrives at our address. I have attempted changing our password, but their website never recognizes it then locks me out. EVERY. SINGLE. TIME.
Last Monday (Oct 4, 2010), I finally thought this problem was solved when the call rep suggested that I open a new user name and password. It worked ONCE!! Of course I made our mortgage payment at the time (plus the 5.95 processing fee!). I even WROTE DOWN MY NEW USER NAME AND PASSWORD. This morning (Sat Oct. 9, 2010), their website (again) refused to recognize my password. So I changed it, and it didn't recognize that one!!!
To compound this problem, I don't own a computer, so I have to use the one at work (this is usually during the weekend, overnight hours. American Home Mortgage does not have a 24 hour call center.)
I am at my wits end! I KNOW this company is jerking us around! They don't want to send a paper statement because they lose out on online payment fees or their pay-over-the-phone fees!
What are our rights regarding this? I don't feel right about sending our payment without the billing statement, but unless I can get online(that is,with the dubious help of their call reps IF I can get access to a computer during their business hours) to at least PRINT my latest statement, I feel I have NO CHOICE but to use their online (that is, as stated above,with the dubious help of their call reps IF I can get access to a computer during their business hours) or over-the-phone payment options.
THIS IS NOT RIGHT!!!
This report was posted on Ripoff Report on 10/09/2010 04:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Mortgage-Servicing-Inc/Coppell-Texas-75019/American-Home-Mortgage-Servicing-Inc-AHMSI-Rip-Off-Scam-artists-to-the-highest-degree-649087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.