- Report: #455353
Report - Rebuttal - Arbitrate
Complaint Review: American Home Mortgage Servicing Incorporated
American Home Mortgage Servicing IncorporatedP.O. Box 631730 4600 Regent Boulevard Suite 200 Nationwide, Texas U.S.A.
American Home Mortgage Servicing Incorporated Late Charge Collection Scam Texas Nationwide
This 2009 May payment was mailed May 12 from a post office not a mailbox to reach Texas by May 15. In the past there has never been a late issue. My concern is when I received the bill the statement didn't have any record of the payment being received, but a late charge was assessed. I called the automated number for the report of when the payment was received and heard May 17th. My point is the payment had to be processed on the 17th, but actually wasn't received on Sunday, May 17th (no mail delivery on Sunday). It had to be delivered by mail before Sunday May 17.
I called AHMSI, on 5/26 and spoke with Swanand, India and was told it actually was received on May 18. Then I spoke with the supervisor, Mary and she stuck to the same story, May 18.
I'm aware that banks have all kinds of fees, but I believe they are trying to seep out money from customers anyway they can. This is a questionable situation and from what I have read from other customers about this company, I felt I should share this incident and warn people of this company's practice.
As a result, I wanted my late fee waived. I was told my payment wasn't received on time and I believe it was, but wasn't processed until Sunday May 17, indeed received by the deadline of May 16. It all sounded like a ripoff and probably an on going scam for customers.
This report was posted on Ripoff Report on 05/26/2009 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Mortgage-Servicing-Incorporated/Nationwide-Texas-75063-1730/American-Home-Mortgage-Servicing-Incorporated-Late-Charge-Collection-Scam-Texas-Nationwid-455353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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