- Report: #474103
Report - Rebuttal - Arbitrate
Complaint Review: American Home Shield ,AHS
American Home Shield ,AHSP.O. Box 849, Carroll, Iowa 51401-9901 Baltimore, Maryland U.S.A.
American Home Shield ,AHS, American Home Shield do not cover repairs, mislead customers Baltimore Maryland
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There are thousands and thousands complaints about them on the web. I signed a conract with them 2 months ago and now I regret about it. Do not repeat my mistake.
When my Air Conditioning unit started leaking and flooding my neighbour downstairs I called AHS to request service. An AC contractor came the next day, inspected my AC and identified the problem - leaking collector pan. He charged me my 60$ deductable and told me to wait for AHS authorization. I asked him how much these repairs would cost me if I had to pay myself, he said $500 - $800. At that moment I was so glad I had AHS. How naive I was...
Few days after AHS called me and told me that they did authorize the repairs, but since that collector pan was no longer manufactured, they would have to install a different one, and in order for it to fit they would have to do some "modifications", for which I would have to pay $725.
I tried to explain them that I did not request any modifications, and even if they are required to repair a leaking AC they should not be my problem and responsibility. I bought a warranty, then my AC which is covered under that warranty started to leak, why do I have to worry about how they should fix the leak? If for some reason they cannot repair my AC then they have to replace it. That's why it is called "warranty"! Why are they asking me to pay $725, what kind of "peace of mind" is that"?
Now I see that AHS is a rip off. Some people warned me, I should have listened.
This report was posted on Ripoff Report on 07/28/2009 08:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Shield-AHS/Baltimore-Maryland-21209/American-Home-Shield-AHS-American-Home-Shield-do-not-cover-repairs-mislead-customers-Ba-474103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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