ED Magedson – Founder
American Home Shield - Home Warranty ServicePO Box 849 Carroll, Iowa United States of America
Remember one thing - Rip off Company
I am a policyholder and requested service for my GE Dualwave combination oven/microwave unit in Feb 2010. Both units share a common built in control panel. The tech came out from Eurocare and quickly replaced the burner element in the oven and all was fine. Very impressed with the service. Last week my microwave oven made a loud "pop" and went dead. I called for another service and this time a tech from AG Appliance Repair came out. He fiddled around for a long time and finally said he needed a capacitor and would have to get it and make another service call. The following week a different technician from AG came out and again fiddled around for about 35 minutes. He then informed me that someone had taken out the internal thermostat and "jumpered" the wires. I informed him that the only work ever performed on the oven was a few months earlier and of course now. He said it looked like I needed a complete new board and that probably wasn't available so I'd probably need a new unit. After I few days I called AG and was advised the claim was denied. I called American Home Shield and got the runaround. Finally got to the denial department (30 minute wait) and I reviewed the entire matter with I believe the ladies name was Carolyn. She basically scoffed at my story and said they weren't going to fix it. We agreed that the unit was working after the Feb repair and it was still under coverage. Her position was that since a part is now missing I must have done something. RIDICULOUS. The tech at AG did tell me "unofficially" that sometimes if a thermostat is old and they can't get the part they sometimes jumper it (remove it and reconnect the wires). I can't prove anything but I have a strong feeling the first AG tech tried this "fix" and made things worse. This is based on the amount of time he was attempting to fix it. In any event the unit remains broken. I am know for my perseverance so its only the beginning for American Home Shield.
This report was posted on Ripoff Report on 06/24/2010 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Shield-Home-Warranty-Service/Carroll-Iowa-51401/American-Home-Shield-Home-Warranty-Service-Subsidiary-of-ServiceMaster-Company-Refused-t-617135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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